When I use my Dyson dc17 absolute animal, the dirt and lint no longer spin around in the bin assembly. The vac continues to pick up but the lint and dirt just sit in the bottom. The holes in the stainless steel assembly in the top of the assembly bin keep clogging with cat hair and fine dirt. What can I do to correct this. I have has my dyson for 2 months. Thank you for your help Mabel Moore firstname.lastname@example.org
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Place the bin on top of the filter housing, with the bin tilted slightly away from the vacuum, then while the bin pressing down and towards the vacuum keep pressing until you hear it 'click' onto the latch. Sometimes it helps to lift up the latch while you are installing the bin and then let go of the latch once the bin is installed.
there is a clog. check the hose, and the entry to the canister, check the holes inside the canister and check / clean your filter. also remove any threads/ animal hair from the brush so i can freely grab the carpet :)
There is no real solution other than to call Dyson provided still under warranty.
IMHO, DC17 Animal has a flawed design with the sealed canister (at
least as purchased in December 2006 purpotedly has been corrected at
The rubber gasket (where you close the bin at the bottom) is so
delicate, that even the routine maintenance of emptying the bin can
dislodge it (or even crimp it) so that debris (carpet lint, pet hair,
etc) enters the cyclone itself eventually clogging it.
After going throught their recommended solution on their web site without fixing the problem, it was a typical customer service experience on calling. But with persistence
in explaining their faulty design to them (particularly with regard to
the fact that it's caused by routine maintenance), they'll break down
and send you a new cylone unit at no charge - from there on out ensure that the
thing is sealed after emptying or performing normal maintenance.
Although the original question is somewhat dated, hopefully this will save others some aggravation in dealing with the problem.
A grumpy old guy who simply insists that companies put service/care back into the customer service/care hotlines....
Check the inspection air ways as dirt can often get clogged if the bin assembly hasn't been fitted correctly. check that the seal cone is properly fitted before locking the whole bin assembly back in and check that the motor filter has been correctly placed.
Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
you just need to blow those holes out with a air compressor or similiar device and the filter can be washed in water and dried for 24 hours every once in a while, this is just how the vacuum works, nothing is perfect