Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Nothing going into canister

Cleaned filters, still have suction, even with the wand. However nothing is going into canister. I can only imagine it is clogged and compiling in other areas of the vacuum. Any advice? I don't seem to have the screw driver to take it apart? Is it a T10 screwdriver?

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If you're concerned that your machine may be blocked, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

Please note - we'd advise against dismantling your machine any further than shown in the guide, as this may permanently reduce performance, and can void our 5-year guarantee.

Following the guide should resolve the issue, but if you'd like any further help or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 16, 2012

6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: Dyson vacuum no suction

Clean the mini cyclones in the Canister or clean the filter.

Posted on Oct 07, 2007

SOURCE: Dyson Animal clogged

Here is the best way to clean your dyson that I have found!
http://www.crazysquirrel.com/diy/dyson/cylinder-clean-page-1.jspx

Posted on Mar 02, 2008

pippall
  • 1486 Answers

SOURCE: Blockage in pipe of my dyson slim dc18

There sould be a rubber flap under the pipe.Pull it down to remove dust and **** that gets stuck.

Posted on Dec 27, 2009

Testimonial: "He was very helpful in his suggestions and after the first suggestion didn't work out he provided another. Thanks for the help."

  • 20 Answers

SOURCE: no suction

Sucked up a sock?? No seriously.. it may be as simple as that or that an on board filter is clogged. Check your manual for all filters and Hepa/screens and others. Also, is the unit making any odd noises since the non -suction scenario? Whining or screeching sounds, where is the motor impeller/vac bearing or similar is damaged or a hose is kinked within hte unit itself.. <not normally unless the unit has been taken apart and placed back together and crushed the main return vac hose. .

Posted on Apr 30, 2010

  • 1 Answer

SOURCE: hi my dyson dc18 has great suction from wand but

want wont ****, or it wont turn off...here is what we did....
We used a bungee cord, hooked it up to the bottom red pedal and attached the other end of the bungee cord to the handle on the top of the vac filter so the that the red pedal would be forced to stay in the upright position so we could use the wand. the plastic piece came off and nobody at dyson seems to know how to fix it...
then, one day our wand suction would not turn off and no suction would come from the beater, well there is a little ball inside the vacuum behind the base of the hose, take off the hose, use your finger (it wont bite you) and rotate that white ball so that you can't see a hole. it should be solid, this will turn off the suction from the wand hose back toward the beater bar.
better than nothing.

Posted on Jul 14, 2011

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