Question about Dyson Ball DC24 Bagless Upright Vacuum

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Brush wont spin and no suction through hose - Dyson Ball DC24 Bagless Upright Vacuum

Posted by Anonymous on

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC24. This machine is equipped with a safety device which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions and removed any threads or hair from around the brushbar, you'll be able to reset the machine, as shown in the video below.

If the machine doesn't seem to have suction through the hose, there may be a blockage in the wand or hose - the easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

Following these steps should resolve both issues - however, if you'd like any further help or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 16, 2012

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Posted on Jan 02, 2017

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yalmer
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SOURCE: Dyson Brush Bar Always Spins

Here is some additional info----

http://www.dyson.com.sg/aftersales/Manuals/dc03_absopmanual_sg.pdf

Just copy and paste the obove link and you can see in PDF format a picture guide for your machine.

Posted on Feb 07, 2008

  • 2 Answers

SOURCE: No Problems with suction on hoses, however brush area it seems to lose powe, and has little suction r

We had a similar problem with ours and had to finally take it to the repair shop. They informed us that we needed to replace our clutch and that you needed to do that every 2-3 years. It cost less than $100 and has been well worth it.

Posted on Jun 24, 2009

Vac Belts
  • 701 Answers

SOURCE: the brush wont spin, super strong suction tho?

You need a new belt. You can find any vacuum belt at www.vacbelts.com

Posted on Oct 10, 2009

rustysheriff
  • 344 Answers

SOURCE: The spinning brush isn't moving

Belt may be off the motor spindle, with the vacuum off try turning the brush by hand, does it turn freely or can you feel the resistance of the motor?

Posted on May 17, 2010

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