Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program
Click Start, click My Computer, and then see whether the drive is listed.
Is the drive listed?
If the drive is listed
, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
- iTunes software by Apple
- Nero software by Nero Inc
- Roxio Creator software by Sonic Solutions
- Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you still cannot play or access a CD or DVD, If the drive is not listed
, remove and reinstall the existing drivers.