Question about HEWLETT-PACKARD Hewlett Packard HP Envy 17 3D Edition 16 GHz up to 28 GHz 1TB 5200RPM HD 6GB Memory (XG554AV1543274) PC Notebook
I put in a MS Office Outlook software disc and DVD player does not see it in there. Won't eject as it does not think a disc is in there.
There should be a small hole near the button on the CDROM's tray. Get a paper clip and unbend it so it is straight and insert it in the hole making sure that you put it in straight and be gentle. This will manually open the CDROM and you can retrieve the disk. Once it is out, check the disk for dirt and check it in another PC or Laptop to see if it is readable. If it is readable in another CDROM, then I think your CDROM in your envy may have a problem.
Posted on Feb 17, 2012
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Posted on Jan 02, 2017
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