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We have an Arris Modem and need to disconnect it. Can I just pull the plugs or do I have to do something else?

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Posted on Jan 02, 2017

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SOURCE: Arris cable modem

try shutting of your computer then shutting off the modem, the modems have batteries you might have to remove them theres usally a panel on the bottom, in the back you should have a wire for comcast cable and an ethernet chord telephone too if you have everything. also your modem could be broken, i had the same problem

Posted on Jun 08, 2008

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oldnovii
  • 667 Answers

SOURCE: how is Arris Telephony Modem installed?

Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

Posted on Jul 22, 2008

SOURCE: how is Arris Telephony Modem installed?

The Arris Telephone modem is used to connect you to the Internet, as well as provide the VoIP connection for your phone service.

Posted on Jul 23, 2008

  • 17 Answers

SOURCE: Arris cable modem

if the power light is flashing then the modem is on battery backup and internet is disabled. plug the power cord into the modem or find a working power outlet, you should be set after that.

Power light flashing=bad

Posted on Jul 04, 2009

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1 Answer

Sb4200 modem standby problem


This isn't much help, but be aware that this is an old modem, so no surprise that Arris cannot help with it. The process you describe sounds like what I just went through with a BRAND NEW Arris DG860A modem. The modem is going through the boot-up process normally when it cycles through "power, receive, online, send". Mine did the same thing. But without more info, I don't know if the rest will apply to your modem. In the case of the DG860A, which was owned by me, Comcast technicians both online and in-person could not get it to authorize on the Comcast network. Even though Comcast replaced my DG860 with their DG860, it is believed that my model did not have the Comcast generated code needed for authorization, and for some reason would not accept it.
So in short, if this is a new modem installation of an older modem, it may be lacking a piece of code necessary for the network to authorize it.

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I have an Arris modem from Comcast that gives me phone and internet service. Prior to going to Comcast for telephony I used a regular, off the shelf, modem and I could connect to my Direct TV sat box via...


comcast use 10.0.0.1 for ip address, I think
check direct tv box for internet settings for it's ip address should 10.0.0.2 maybe call directv maybe they could further.

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I have a arris tm602 modem, HOW DO I CONFIGURE MY NET GEAR ROUTER FOR INTERNET CONNECTION


Cable modems bond to what they are plugged into, so you have the modem plugged into a computer and it is working fine. Then you want to unplug the ethernet cable from the computer and plug it into another device such as a netgear router. Then you find no matter what you do it will not work.

Now normally to break this bond to the computer so that it will bond with the router you would simply unplug the electrical power from the cable modem, wait for it to sync back up with your ISP's CMTS, power up your router which you would have connected via the internet or wan port, and you would be up and running.

You may have even did this with your Arris TM602. Why isn't your router pulling an IP address? The reason is simple, pulling the power cord did not really remove power since the modem has battery back up.

In order to make it release its bond to your computer, so it can bond with the router you need to either push the reset button on the back of the modem while still powered up or remove its battery pack while unplugged from power.

So try again, this time push reset on the modem. This question was posted in January so I am sure buttercup is all fine by now but maybe this will help someone else.

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Plugged in an ARRIS Modem to a Linksys switch and can only get 1 computer to obtain a valid IP Address. Have reset the modem several times with no success.


You need a router not a switch. The router acts as a switchboard and connects the computers to the modem. A switch essentially connects point to point.

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2 Answers

I have suddenlink cable and my phone is through them too. I keep having problems with my phone working. They say that it is linked to the modem. I do not know anything about this but they cannot seem to...


on an arris modem, if the telephone light is solid, then there is dial tone coming into the modem. that means the problem is somewhere in the house wiring. check to make sure the phone line is plugged into line 1 on the back of the modem. next make sure it is plugged into the wall jack. if this is correct then you need the cable co to come out and troubleshoot your inside wiring. as a quick fix, you can plug your phone into the jack on the back of the modem labled line 1/2

Jun 25, 2009 | Arris Computers & Internet

1 Answer

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There are no drivers for the arris cable modem unless you are using USB.

If you are using ethernet then it is simply plug and play. You may need to press the reset button on your arris.

Thank you.

Jan 20, 2009 | Arris Touchstone 450a (CM450) Modem

2 Answers

How is Arris Telephony Modem installed?


Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

Jul 22, 2008 | Arris Touchstone 450a (CM450) Modem

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I have an Arris cable modem and use Xbox live. They work very well together. Most ISP's will only allow one active device at a time. When you switch between you cable modem and your Xbox you need to use a pen and press the reset button on the arris every single time you switch.

Jun 22, 2008 | Arris Touchstone 450a (CM450) Modem

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Arris cable modem


try shutting of your computer then shutting off the modem, the modems have batteries you might have to remove them theres usally a panel on the bottom, in the back you should have a wire for comcast cable and an ethernet chord telephone too if you have everything. also your modem could be broken, i had the same problem

Jun 06, 2008 | Arris Touchstone 450a (CM450) Modem

1 Answer

Re-starting a ARRIS modem after a loss of power


You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset: - unplug the coax cable from the back of the modem - Push and hold the "reset" button in for 15 seconds - Allow the modem 30 seconds to reinitialize and then plug the coax cable back in. Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.

Aug 13, 2007 | Arris Touchstone 450a (CM450) Modem

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