Whenever we try to open WinFax Pro 10.0, we get the dreaded error that the program has experienced a problem and has to shut down and do we want to send a report to Microsoft. Once you say Yes or No, the program closes. Is there a repair function that we can use from outside the program?
If the program is toast, we're wondering what data we can capture in another program.
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Go to the program files folder where WinFax is installed, either in Symantec\WinFax or WinFax. Find the file WTNSETUP.EXE.
Run this and go through the setup. It should create the necessary shortcuts and program menu items for you once completed. http://www.getfaxing.com/winfax
For the next 12 hours you can download for free cleanse UnInstaller Pro At Giveaway of the Day. Install it and then keep attacking every bit of Symantec you find on your computer. You may have to go back several times and keep on deleting more pieces of the programs that were there but this truly works. It's the only program I found so far that could get rid of WinFax Pro including the stuff provided by Norton. Good luck
Try installing winfax from safe mode. I was having the same problem and this worked for me. However, when you install from safe mode, you will get error messages staing that the printer driver can not be installed. Do not worry about this, as you can install the printer drivers manually. Now, when you do the install, halfway thru, you will need to restart your computer. If you restart and the install does not finish by itself, go to program files, look for the winfax folder, open it and you will see another winfax folder. Open that, and first click the file INSPRINT.exe. This will manually install the print drivers. Second, click WNTSETUP, this will continue the install process.
Installing fax software can be tricky, particularly if you want to import phone-book listings from an existing database or PIM, such as Microsoft Outlook. But WinFax Pro proves easy to configure. A series of introductory screens walks you through installation; you just click Next to accept the default configuration. In our tests, WinFax Pro accurately detected our fax modem and seamlessly imported our contacts from Microsoft Outlook. By comparison, competing fax programs either don't import directly from Outlook or make the process trickier than it needs to be. you can try to look on website and there will explain to you. http://reviews.cnet.com/e-mail/winfax-pro-10-0/4505-3536_7-1536745.html
This is a solution that was suggested for an earlier edition of the Winfax Pro, but there is no reason why it shouldn?t work on this one as well:
1. Close Winfax and any other program that has anything to do with it, delete all the temp files that yo don?t need.
2. Run Scandisk and fix any problems that may come up.
3. Run delfix.exe which is located in the winfax folder in the status files.
4. Run delfix-rebuild and delfix-optimize and check if the problem is solved.
If the problem reoccurs there is another possibility- to change the name of the WinFax\data folder and create a new one which you will transfer the address book file, status files etc. from the old folder. Note that there might be some information that wouldn?t go through.