Question about HP LaserJet 3390 All-in-One Multifunction Printer

Open Question

No Paper Pickup Error

I have a LaserJet 3390. Front panel displays message "No Paper Pickup Press [check]" (the enter key). the " ! " light is also flashing yellow. When pressed it just recycles to same message. Pressing the "Cancel" button or restarting the printer does nothing as it returns to this point. The paper path is clear, and the paper tray has plenty of paper. Even tried to very the ampnt of paper in tray with no results. Anyone got any suggestions????

Posted by on

  • Don Lowe Feb 15, 2012

    I have verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), and verified that the paper-length guide is in the correct position for the media size that I am are using.

×

Ad

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad
  • 54 Answers

SOURCE: No Paper Pickup error

Check all this ---------
1.check the paper pickup roller may be its not functioning
proper.
2.check the paper pickup sensor(clean this)
3.check the paper pickup tray for proper work.
4.check the gear of paper pickup.

thanks

Posted on Mar 21, 2008

Ad
Joed911
  • 4338 Answers

SOURCE: replace the tray 2 pickup roller assembly

The tray two pickup roller is a roller in the front of the tray. Remove tray 2 and place it on a level work surface. Locate and open the cover that is
next to the roller in tray 2.
Pinch the blue latch that is on the left side of the roller. Slide the roller off of the shaft.
Then you can slide the new roller back in.
CAUTION When you install this roller, make sure that it locks into place. Verify that the
roller is correctly oriented, and that the round, black spacer next to the roller is correctly
positioned against the locking pin on the shaft.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on May 16, 2009

  • 9 Answers

SOURCE: hp laserjet 4050n con't print from automatic paper

1.Make sure the guides on the back of the tray is set properly as well and the pages have not slid back further then they should. Say if you are using letter. Make sure the tray guide are exactly on letter.

2.Often the paper pick up roller gets paper dust on it, and it gets slippery.
Only clean it with a relatively lint free, cotton cloth, dampened with plain water. Any other cleaners can dry out the rubber, and shorten the life on the roller.

3. If you notice the blue pickup roller on the bottom of the tray is getting worn it needs to be replaced. Some times you can get a few thousand more pages out of it by swapping it with the other one that is up in the printer. If find it wears more slowly.
You can remove them by pressing on the release tab sticking out the front of the roller. Take out the tray and you will see another one up in the top where the tray came out.

Posted on Dec 09, 2009

  • 2567 Answers

SOURCE: Hi, I am trying to

Try to perform the following steps in the mentioned order:

1. Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

2. Reload the media in the input tray and press c00597632.gif to continue the job.

Posted on May 23, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hi, I am trying to print with my HP LaserJet 3390 and it says 'No paper pickup'. Can you help? Regards, Peter G.


Try to perform the following steps in the mentioned order:

1. Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

2. Reload the media in the input tray and press c00597632.gif to continue the job.

May 23, 2011 | HP LaserJet 3390 Printer

1 Answer

The HP 3055 network printer, connected to 3 dell inspiron laptops doesn't print...it says it's offline, even though the screen on the printer says "ready." I tried adding a printer profile and...


Hi there,
Check the IP of the printer, it should be manually assigned, if you are not confirmed,
  1. Press menu/enter .
  2. Use the or the > button to select Reports , and then press menu/enter .
  3. Use the or the > button to select Config report , and then pressmenu/enter .
  4. The printer exits the menu settings and prints the report.

Try re installing the printer software from the cd, or download the full version from the links below for your area
HP LaserJet 3050/3052/3055/3390/3392 Asia Pacific Full Software Solution

HP LaserJet 3050/3052/3055/3390/3392 Eastern Europe Full Software Solution
HP LaserJet 3050/3052/3055/3390/3392 North America/Western Europe Full Software Solution
(The full software solution provides print, fax and scan functionality. This software solution is the same solution as the Version 4.0 in-box CD that came with your HP LaserJet 3050/3052/3055/3390/3392.)
You can download Printer manual from the link below
Printer Manual
If you require more assistance in this regard feel free to reply to this post
Best regards-BA

Jan 20, 2011 | HP LaserJet 3055 All-In-One Printer

2 Answers

Hp laserjet p2015 printer showing jam & toner light on


This problem is not initilize the printer. so i change the formater board, now its workinfg fine

Sep 29, 2009 | HP LaserJet P2015 Printer

1 Answer

Error message for 3390 printer: No paper pick-up


Its probly giving you the 13.1 error which means that there is a paper jam. But theres probably not. The printer just thinks that there is one. Replace the pick up rollers and everything will work fine.

Jul 14, 2009 | HP LaserJet 3390 All-in-One Multifunction...

1 Answer

Scanner won't make copies


Maybe this will hellp others with this, if it's an output issue vs. scnaning, or those w/related Copy problem. I could not Copy without the message about Incorrect Paper Size. I finally found this link which solved that problem AND one of the paper feeding in poorly and at an angle which preceded the error msg by a week, resulted in angled prints on the page.
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-6180-Will-not-copy-gives-quot-paper-mismatch-quot-error/td-p/5026

>>
You may have an issue with your "spot sensor" and it needs to be calibrated.

Instructions:

1. Press * and # at the same time, and then release both keys.
The display reads "Enter Special Key Combo".
2. Press 3, 2, and then 9, releasing each key before pressing the next.
The display window should read "Service: R0622M" with a revision number.
3. Press the right arrow button once.
The display should read "System Configuration".
4. Press Enter or OK.
5. You will be prompted to enter serial number. Do not enter any information
on the unit.
Press the right arrow button until "media sense calibration" appears in the
display.
6. Load Paper into the unit and then press Enter or OK.
7. Media Sense Calibration process will take place.

Jul 10, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

When trying to copy papers do not feed but if you scan they will


HP LaserJet 3050z, 3050 All-in-one, 3052, 3055, 3390 and 3392 versatile printer - Error reported: Document Feeder Jam ISSUE: How to correct the HP LaserJet 3050z, 3050 All-In-One, 3052, 3055, 3390 and 3392 versatile printer if this error is reported: Document Feeder Jam SOLUTION:
  • Clear the jammed media from ADF (HP LaserJet 3050, 3050z).
  1. Open the ADF cover plate. c01075161.gif
  2. Remove any jammed media with care.Take out the page gently. NOTE: Take care not to tear the paper. c01075162.gif
  3. Close the ADF cover plate.
  • Clear the jammed media from ADF (HP LaserJet 3390, 3392, 3052 and 3055).
  1. Open the ADF cover plate. NOTE: Check whether all packaging straps inside the ADF are removed. c01075163.gif
  2. Unload the jam clearance component.Lift the two handles with both hands until the component clutch is released.Rotate and lift the jam clearance component, and then put it aside. c01075164.gif
  3. Lift the green handle, and rotate the paper picker until it is opened. c01075165.gif
  4. Gently remove the page without tearing it.If you feel resistance, go to the next step. c01075166.gif
  5. Open the ADF cover plate, and loosen the media gently with both hands. c01075167.gif
  6. When the media are stopped, pull the media out gently along the shown direction. c01075168.gif
  7. Close the cover plate of the flat scanner (HP LaserJet 3390, 3392, 3052, 3055). c01075169.gif
  8. Pull down the green handle. c01075170.gif
  9. Insert the jam clearance component to reinstall it.Press the two reeds until the component is properly engaged.Install the clearance component correctly. Otherwise, paper jams will continue to occur. c01075171.gif
  10. Close the ADF cover plate. c01075172.gif
Have a good day

Jun 22, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

Display message reads - no paper pick up - nothing will print how can I clear it


Following is what HP Recommends:

Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

Reload the media in the input tray and press c00597632.gif to continue the job.

If the error persists, contact HP Customer Care.

You can get this information at the following link:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?cc=US&lang=en&objectID=c00597631&prodSeriesId=1161389&prodTypeId=18972

Apr 07, 2009 | HP LaserJet 3055 All-In-One Printer

2 Answers

60.40 Error Message on HP Laserjet 5025 MFP printer


OK I had the hp error code some problem and here is the conversation I had with the tech...
James Cowan: HP error code 0xc18a0001
Earnest: I will assist you in this regard. I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
James Cowan: Correct
Earnest: May I have the model number of All-In-One you are using?
James Cowan: c6250
Earnest: Please let me know the room temperature in which printer is replaced
James Cowan: 67 degrees F
Earnest:: OK. Please perform the below steps on the front panel of the printer to resolve the issue
James Cowan: OK
Earnest:: Press and hold the "left arrow" key. Press the "Setup" key and release both keys, display should say "Enter Special Key Combo". Press and release the "OK" button
Earnest: Please ignore the above steps
James Cowan: OK yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer. Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo". Press and release in sequence"Red Eye Removal", "Print Photos", "Red Eye Removal"
Earnest: Display should say "Support" and display the FW rev (something like R0616R)
James Cowan: COxxFN0723BR
Earnest: OK. Press and release the right arrow button until the display says "System Configuration Menu"
James Cowan: OK
Earnest: Press and release the "OK" button
James Cowan: OK and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear". Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. Please do not try to print at this stage
James Cowan: OK
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Let me know once you are done with the above steps
James Cowan: OK its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message "Use POWER button to shutdown the printer" followed by "Press OK to continue". Press OK
James Cowan: OK
Earnest: Let me know the message displaying on the front panel of the printer
James Cowan: printer preparation occuring - do not interrupt
Earnest: OK
James Cowan: OK its done
Earnest: Let us print a self test page from the printer now
James Cowan: OK deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray
2) Make sure that the printer is on and loaded with unused plain, white paper
3) Press Setup. The Setup menu appears
4) Press the down arrow button to select Tools and then press OK
5) Press the down arrow button to select Self-test Report , and press OK. The self-test report prints
James Cowan: OK printing
Earnest: OK, please check whether all the colors pritned perfectly on the test page
James Cowan: Perfect
Earnest: Great... Cheers!!!
James Cowan: Thank you very much
Earnest: Now you can continue using the printer.

Feb 22, 2009 | HP Office Equipment & Supplies

1 Answer

No Paper Pickup error


Check all this ---------
1.check the paper pickup roller may be its not functioning
proper.
2.check the paper pickup sensor(clean this)
3.check the paper pickup tray for proper work.
4.check the gear of paper pickup.

thanks

Mar 20, 2008 | HP LaserJet 3390 All-in-One Multifunction...

1 Answer

** Paper Pickup


Check the paper pickup tray & roller may be its not working. If possible contact the local vendor for printer servicing.

Mar 09, 2008 | HP LaserJet 3390 All-in-One Multifunction...

Not finding what you are looking for?
HP LaserJet 3390 All-in-One Multifunction Printer Logo

250 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...