Question about Uniden DECT15885 58 GHz 1Line 1Line Phone

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My phone says check tel line.

I just got the phones in the mail. i charged them over night. went to plug in the base and it said check phone line. i can't get them to work.

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  • 51 Answers

I have a similar model from the same manufacturer.

You've got the AC adapter plugged into the wall and the phone base, and the phone wire with std. phone connectors plugged into your phone jack and phone base, and it's still not working.

This can happen if the phone line is not active, or if the "pair" of wires is reversed (which is how DSL worked exclusively for years). Ultimately, it's not sensing a dial tone on the line you're base is plugged into.

First, make sure you can hook up a std. phone handset, if you have one, to the active phone line wire and plug to make sure the line and wire can result in a dial tone. Then, unplug that phone and plug in your new base. You should now be able to use the phone.

If, for any reason, you can't get a dial tone, it may be possible the plug you're using had a two-line phone plugged into it previously, which places the other line on another pair within the 4 wires for that type of plug. In other words, the active wires you want are in the wrong place for the phone to access.

I would recommend taking this handset to a phone jack you know to work fine with a single-line phone, near an AC outlet, and give it a try there like I outlined above. If it works there, then it's just the phone jack and maybe wiring position that is your issue.

You can also find at many hardware and electronic stores a simple phone line checker. It's a small box with some lights on it, with a short phone cable and plug coming out of the other end. You plug this into your phone line jack, and it tells you if the phone wires are wired correctly (typically a green light), or crossed (red light). This may be the source of your problem.

I hope this helps!

Posted on Feb 16, 2012

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