Question about Freezers
We have a Samsung fridge/freezer model ref. RSH1NHSW.
It is higher at the front than the back but the manual does not seem to explain how to adjust for that.(It does explain if the 2 sides are at different levels- but not if the differenece is between the front and back.)
We had the same problem when our was delivered last week. I spoke to Samsung customer services.
They said the roller in the middle of the front is not meant to be there permanently. It is just a transport roller and should be removed once your fridge freezer is in place.
To remove it:-
- unscrew the two white plastic feet at either side of the front until they touch the floor.
- then place a flat end screwdriver in the slots in the feet and continue to unscrew them. They will start to lift the front of the firdge -freezer up until the front roller no longer touches the floor.
-keep doing this (a little bit each side at a time so the fridge -freezer stays level) until the roller is about 15mm off the floor.
- then get a small flat spanner and remove the two small bolts on the metal plate that holds the roller to the bottom of the fridge-freezer.
Once these bolts are removed the roller and plate will drop to the floor and can be removed.
Then using the screwdriver, screw the feet back in until the point when the front of the fridge-freezer is level with the back.
The whole process shouldn't take you longer than 15 minutes.
I asked Samsung why this isn't included in their instruction manual and they couldn't give me an answer which I thought was poor.
I do wonder how many Samsung RSH1 fridge-freezers are out there with the front roller still attached!!!
Posted on Apr 20, 2010
Have you tried adjusting the feet on the back to make it higher or the feet on the front to make it lower?
Posted on Oct 25, 2008
Same problem with Whirlpool/Maytag/Amana's fridge only their "transportation only" rollers on the front have to be surgically removed, the bolts cannot be reached with a wrench or a screwdriver. i called home depot (who sold it to me), maytag and whirlpool and they all do not want to admit they screwed up. maytag canada actually wants to charge me $85 for the technitian call plus $20 for each addl 15min of service. and it was only delivered today. can you imagine?
Posted on Jul 28, 2010
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Posted on Jan 02, 2017
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