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try re setting the TomTom, reset button is founded on the bottom underneath where the docking mount connect, hold down for 15 seconds, then press the little button on the top on the right side while turning on. worked for me
Before you keep resetting your tomtom I would intall a new battery. Call your closest "batteries plus store" or "radioshack store" and then try to reset it, it might be only the battery and nothing to do with the reseting.....