Question about Panasonic NN-H764 Microwave Oven

1 Answer

Can't get past the "welcome" message.

I had the same problem as another posting... the unit would turn on for 3 seconds and then just shut down. I returned it to Future Shop and they sent it away. The work order says they replaced a 20A fuse and a diode. Now we plug it it in and it says: "Welcome to Panasonic. refer to operating instructions before use" over and over again. It never gets to the colon as per step 3 in the manual. I have tried everything I can think of... Please help as we have a newborn who likes his milk just right!!! Geronimo

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 3,130 Answers
Re: can't get past the "welcome" message.

Go to the page in the owners manual to set the clock first. Thats always the first thing to do. Good Luck

Posted on Aug 16, 2006

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Starts then stops

Please unplug the unit's power cord and test a different power source. If the problem persists, use the below link to locate an authorized service center. Welcome to Panasonic Online Repair

Mar 26, 2014 | Panasonic NN-S763BF Microwave Oven

5 Answers

Sumsung MU3250W shut down

The problem is your magnetron tube is leaking RF. The mag tube comes on 2-3 seconds after you hit start, and the RF interfears with the board and shuts it down. Drop the front of the control panel down and watch, it wont happen.. Get a new mag tube put in and you'll be good to go.

Oct 19, 2008 | Samsung MU3250W Microwave Oven

1 Answer

OUR AMANA Radarange. Has there been anyother complants on this unit. Any help would be appreciated. Any sugestions on whats wrong? If we try to use the microwave for more than 1 minute it shuts down in...


the unit has developed a power fault. This issue is related to a power problem in as much as the unit turns off on it's own.

The problem is consistent with overheating on the power supply board of the unit.

The power supply board of the TV has few capacitors and IC. If any of these IC's gets short or become weak, it can cause the unit to turn off on it's own.

When current passes from electric outlet to the power supply board of unit. The current also goes to the weak/faulty part, then the current stops or slow and the board overheats and unit shuts off on it's own.

It might have worked fine in the past, but that's electronics for you. Power surge, irregular power supply, excess power supply, etc can affect the unit thereby making it to behave this way.

To actually find out what's wrong, you need to disassemble the unit with a screw driver and check what's wrong. You will be needing a meter and continuity tester in order to read the components on the power board, once you detect any bad component, you can make necessary replacement at any electronics accessories store withing our vicinity. This is the only way by which you can detect the problem.

Of course, testing the power board with a meter will require someone that has the ability. So it you can't, then you might be needing the help of a repairman or you can call a friend that has the ability to help you out.

I wish you the best of luck.


Sep 18, 2011 | Amana Radarange Microwave Oven

1 Answer

Ge spacemaker jvm1650sh01 starts to microwave then loses power

See this FixYa solution.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

May 27, 2010 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

My NN-T994SFR Panasonic Microwave shuts off after 1 second.

My unit shuts off after about 2 seconds. It seems like it tries to go, but it sounds like it stops working and then 1 or 2 more seconds run off and it shuts down. Then you hit start again and it lights up inside and then shuts down. It's only about 2 or 3 years old.Any solutions?

Mar 05, 2010 | Panasonic Microwave Ovens

1 Answer

Microwave turns on for 5 seconds, then shuts off. Notice their is a paper cardboard (???) that is screwed into the right side that has a small hole into. Perhaps there is a built in saftery device if this...

To allow us to help you effectively (at no charge), please post a NEW problem to FixYa, and please include your brand name and the full model number from the tag in or on the unit, as well your symptoms "Microwave turns on for 5 seconds, then shuts off".

Please also not whether the display stays on or shuts off.

The object you're describing is the waveguide cover. It needs to stay clean and secure. If it's damaged, it will need to be replaced.

It provides critical protection for the magnetron.

Nov 27, 2009 | Panasonic NN-T990SA Microwave Oven

1 Answer

Microwave shuts down after 3 seconds

you need a new magnetron and inverter board, this is an expensive repair, unit can be replaced with panasonic parts or replaced with same size panasonic unit

Jul 17, 2009 | Thermador MBBS Microwave Oven

1 Answer

Whirlpool over the Stove Microwave

This sounds like the unit is defective and if I were you I would return for replacment!

Dec 16, 2008 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

Samsung MU3250W Shut down

It could have been steam or humidity.

If this is an over the range model, be sure you always use the hood vent exhaust fan when you're cooking on the stove top.

Whether it's a counter top or over the range top, always be aware that the cooling fan is running when it's cooking.

When in doubt feel for air flow through the vents.

Good luck.

Oct 19, 2008 | Samsung MU3250W Microwave Oven

Not finding what you are looking for?
Panasonic NN-H764 Microwave Oven Logo

108 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Microwave Ovens Experts

William Miller
William Miller

Level 3 Expert

8795 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers


Level 2 Expert

224 Answers

Are you a Panasonic Microwave Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides