Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My dyson dc17 turns off when its upright, so when I go to use the attachments it doesnt turn on unless I go to vaccume the floor. whats going on?

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC17. Your issue sounds unusual, and we'd appreciate the opportunity to help resolve it. Please call our Helpline free on 1-866-693-9766 - or if you'd prefer, you can email your contact details to us at askdysonUS@dyson.com, and someone will be in touch as soon as possible to provide further assistance.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 16, 2012

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Posted on Jan 02, 2017

  • 389 Answers

SOURCE: My dyson DC17 will not turn on unless the handle

Not sure if I can help, but I'll try. The DC17 has two motors: the vacuum motor and a separate motor for the brush bar. It is normal that the brush motor works only when the handle is pulled back in the vacuuming position - that's the way it's made. So, when you say "my DC17 won't turn on", I'm not sure if you mean the vac motor, the brush motor, or both. If the vacuum motor won't turn on, then you've got a problem I can't help you with.
As for no suction through the hose, I have to ask... are you sure your vacuum motor is working at all? Even with the hose stored away, the machine still relies on suction through that hose. If you're sure the motor is working, then either you've got a blockage that you haven't yet found (there's at least one inspection port, a sort of U tube at bottom right of machine, that you need to check), or it could be that you've got a hole in the flexible hose (which opens only when the hose is extended).
Sorry if this is a bit garbled, but I'm puzzled by your problem. If you want to come back with more details I'll try again for you!

Posted on Feb 18, 2009

  • 135 Answers

SOURCE: vaccum shuts off when I go to upright position.

Is the motor running hot?

Posted on Feb 18, 2009

  • 389 Answers

SOURCE: I have a Dyson DC17 Animal Bagless Upright

OK. Lost suction almost always means blockage. You need to check all the pipework, the hose and any bits you can remove at the base of the machine - if I remember right, the DC17 has a sort of U shaped bend at the bottom of the handle that you can remove - also turn it over and inspect the clear flexible plastic tube (if it's not blocked, it can get damaged and leak). As for filters, you do of course need regularly to wash the filter that's above the cannister (wash both the blue sponge and the yellow carrier) and be sure they are dried gently for at least 12 hours before putting them back.  If you need new filters, any vacuum service shop should be able to supply them. I hope this helps. I value your feedback so please remember to rate my response.  Good luck!

Posted on Feb 25, 2009

  • 1 Answer

SOURCE: How to replace belt on Dyson DC17

Preface: Dyson folks were great, answer so simple I was embarassed after I called. 5 minute fix.
1. Loosen 3 screws from bottom plate using flathead screwdriver or coin edge and remove it.
2. Wiggle roller until it pulls straight out.
3. Squeeze new belt and loop it over metal drive gear (you'll easily see the gear).
4. Keeping belt on gear, insert edge of roller through belt and rotate the roller while pushing it through belt until it is inside the belt, then continue rotating roller and sliding it over until belt is in position over gears on roller.
5. Insert roller into slots on that it came out of, reattach bottom cover and its done.

Posted on Apr 04, 2009

  • 10 Answers

SOURCE: My dyson dc17 won't turn on and stay on unless you

My vacuum had this exact same problem, but was out of warranty because it was remanufactured. Thankfully, it's a very quick, five-minute fix.

  1. UNPLUG The Vacuum!
  2. Remove the cannister.
  3. Extend the handle and remove it.
  4. Remove the two torx (T-15) screws behind the power button, where the handle normally stows.
  5. There are four tabs holding the front plate containing the power button on; use your screwdriver to release them.
  6. Gently pull the front plate off.
  7. The switch on the right is the power button. Remove it, try clicking it a few times; if it sticks, great! Replace it and reassemble, otherwise you'll need to replace it.
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Posted on Jul 28, 2010

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Hi there,

I'm sorry to hear you're having difficulties with your DC17. When you stand the cleaner upright, the brushbar motor is designed to shut off automatically. However, the suction motor should continue to run unless you turn it off manually with the on/off switch. If both motors seem to be shutting off when you stand the cleaner upright, it's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible.

You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

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