Question about Creative Labs Zen Touch MP3 Player

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Buttons i dropped my player and the scroll and all the buttons on the right hand side have stopped working. any idea how to fix or where i can get this sorted out.

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This isnt a solution but an additional request for help since I dont think it takes much to "break the touchpad" I stored mine in my purse for a while the purse was full to a level of "cozy" but not cramped and my touchpad also stopped working properly!!!
According to creative, changing the sensitivity is supposed to help (how the heck is this supposed to help when you cant get to the menu option??), they also said reformat (i tried 3times it didnt work), and the other thing ive seen is people say take it apart and clean it, i have not been this ballsy as of yet but may try. one other thing is some one said this maybe temperature related that if its too cold it may not work properly. (didnt work for me either).

Posted on Jan 31, 2008



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The notebook model you have is shipped with the Synaptics touchpad driver. Please follow the below steps to enable scrolling features:

1. Open Control panel -> click on Mouse . It will display Mouse Properties dialog box.
2. Under Mouse properties Window click the Device Settings tab
3. Click on Device Settings -> Settings button. This will display the Properties for Synaptics TouchPad on PS/2 port.

4. Follow the steps below to enable the Tapping Feature :

Highlight Tapping in the Left hand side , and Check the Enable tapping in the Right hand box .

5. Follow the steps below to enable Scroll feature:

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Touchpad driver for Vista:

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My physical mute button does not work, i cannot unmute it!

If you are under warranty, get it fixed. If it is not under warranty, the mute problem is not something I would spend money to fix (it will take replacing the keyboard).
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If this just happened, stop using it right away and wait at least 48 hours. Then try again. You might find that it magically works.

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You can see a Reset button on the right side of the player.
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A couple of things you can try:
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Touch pad will only scroll down, not up!

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Feb 25, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Continuous scrolling menu

copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.

Once you have downloaded the file, please follow these instructions.

1) Double click on My Computer so that you can see it on your screen.

2) Turn the player off.

3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.

4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.

5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.

6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

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Aug 10, 2006 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Xtra hard disk problem


32. I bought one of these and used it on and of for 4 months. One day I got a "harddisk problem" and tried everything. Because I purchased in the US, Creative said that it was out of warranty but they would fix for £100. I looked around the web and found a thread that shows how to fix it. The solution, and this is a bit technical, is - seriously - to hit it on the right hand side very firmly on the right hand side with your hand whilst switching it on. It re-indexed and I've never had a problem since.
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Jul 27, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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