Question about Alcatel Lands Phones

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I have an alcatel phone and a phone card...how do I get the phone to work?

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  • heimgartner Oct 25, 2008

    It is an alcatel...that is all the phone says....it is my mothers and she does not have the instructions. It is a very small phone and she bought a minutes card at the walmart. The phone has a chip in it that was just put in. The phone has worked before after being programmed with the purchased minutes.

  • heimgartner Oct 25, 2008

    The number on the battery is 3DS11080AAAA. We have taken the phone to walmart...they sold us the phone card...refill minutes...and said it was all we needed but we are unable to get it to work. The lady on the phone said she had to have an agreement with a phone service, but my mother has used this phone before with just purchasing a minutes card. All we can get it to do is call the SOS number.

  • heimgartner Oct 25, 2008

    My mother retired to Mexico and had a chip put in down there and the phone worked. When she came back to the states, she had the chip replaced so it would work here....we can't get it to work.

  • heimgartner Oct 25, 2008

    I don't see where, on that website there are instructions for this phone....all I can find are office phones. Is there someone else who can help me with this problem?

  • heimgartner Oct 25, 2008

    I just told you I cannot find the instructions for the cell phone on the site you sent me. Can I get a refund on my money....you have been no help.

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U can get all the details plus ur phone manuals and user guides for step by step problem resolving on the link below:
http://www.telephonesonline.com.au/phone-system/Alcatel_User_Guides_OmniPCX_support/

Posted on Oct 25, 2008

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If the phone worked before it is already unlocked. Have you changed your location?

Go to this link. http://www.mobilephonecrazy.com/mobile_phone_accessories/Mobile_Phone_Unlocking/alcatel_unlock.htm

Thanks

Posted on Oct 25, 2008

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  • Indrajit Roy
    Indrajit Roy Oct 25, 2008

    Ok. In that case the phone card you have purchased is not valid where you are located or it doesnt have the talk time. You need to call the Service provider of the Card and get the correct information.



    Thanks

  • Indrajit Roy
    Indrajit Roy Oct 25, 2008

    Well sir could you please let me know who is the service provider for this new sim card.



    Thanks

  • Indrajit Roy
    Indrajit Roy Oct 25, 2008

    Please contact the following no.



    Thomson / Alcatel - Technical support Telephone Number: 09063022114
    Thomson / Alcatel - Technical support Contact Number: 02073090226

  • teresa long Jul 20, 2012

    ot-s319 battery will ,not charge, message low tempreature

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Please be more clear to what you have there actually? what phone Brand is alcatel is there a model? what kind of a phone card? Sim card?

Posted on Oct 25, 2008

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  • Ekse Oct 25, 2008

    if you open the phone, remove the battery the model details read there on the phone.



    Also what kind of minutes did you buy? It may be best that you take the phone and the minutes to wallmart so they can have a look at it since its their product, the minutes.

  • Ekse Oct 25, 2008

    the problem is most likely same as my brother had, the phone was unused for a longer perioid of time, and we where unable to load the minutes into the phone, we had to buy another card for the phone it came with its own minutes and then we added the extra minutes also into the new card and now its working fine with alot of extra minutes..

  • Ekse Oct 25, 2008

    the chip (simcard) had to be changed as the old one wasn't in use anymore.

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