Question about Acer Aspire One D255E13438 Netbook

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HP retractable mouse in Acer notebook stopped working.

An ONN retractable mouse had stopped working, so after I was UTL drivers for it, I bought an HP, which worked a bit longer than the previous one. When it became intermittent, I downloaded software from HP so that it would work. It does not light up or work at all, but a normal mouse does. It consistently has said that for both "USB device not recognized". The regular mouse from the PC both works and shows up as a device on the Devices and Printers page. The others did not, although I didn't check it while they were working. There is no problem with the USB ports at all. I would like to be be to use a retractable mouse, especially while traveling, not the touch pad. How can I fix this?

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  • Dwayne Shreve Feb 16, 2012

    The second mouse with this problem works fine on the house laptop. I threw the other one out, so I can't test this hypothesis on it.

  • Dwayne Shreve Feb 19, 2012

    This piece of **** note book also needs to have the power cord out to resume sometimes when it goes dormant on its own. Fortunately I figured that out, so that is not the problem. The retractable mouse is..

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  • Acer Master
  • 1,274 Answers

Maybe your mouse has gone bad, i've had that happen before

If you need further help, reach me via phone at https://www.6ya.com/expert/joel_63c670a84e9f6a97

Posted on Feb 16, 2012

  • Friendly PC Repair
    Friendly PC Repair Feb 20, 2012

    alright sorry it's taken a few days to get back. after doing some research there are a couple things you can try. the easiest is to power off the laptop pull the power cord and remove the battery for 5 minutes. plug everything back in and reboot. that will probably make the mouse work temporarily for a couple weeks. another option which is more difficult is to open device manager through control panel go down to universal serial bus controllers and right click and uninstall all your usb root hubs. reboot the machine. they will automatically reinstall. when this happens it should reset all the drivers to work properly. let me know which one you do and what works!! thanks!

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Posted on Jan 02, 2017

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1 Answer

Gigaware new optical notebook mouse, read all the comments, been there, done/tried that... laptop keeps asking for driver... inf errors? Odd my gigaware OLD retractable mouse (on fritz) when I can get the...


omg you buy crapp from RS. why?
to go walfart see that mouse shelf there, buy one.
end the pain.

btw1: we are not HP. !!!

here is your support page , this is HP.
https://support.hp.com/us-en/product/Compaq-Presario-F700-Notebook-PC-series/3548233




do not buy wireless, unless dead batteries in them sounds like fun... is it? nahh.....
also the mouse must be paired with the original usb dongle "gigaware, device, matched. do not mix parts here, ever.


NO OS STATED,. is this ****** rotten XP?
XP, VISTA ,W7, W8, W10?????
in all cases when you plug in a new mouse the pc must be connected to the internet, if not the new USB driver for the mouse will not be available, can it? no. (i bet in the store they had no wifi for you or router wired connections did they)

PnP, plug and pray.:
luck happens (rare) it's in the windows, cab library
but most times that will fail hard, for sure on any stinking XP box. (how can XP from 2001 know how to run a 2017 mouse, that be impossible , no?)
I dont think MS supports RS devices at all btw.


most new things now , like a new mouse
come with no CD, driver in the box. nor instructions
this is for GREEN reasons, dig?

and they have a slip of paper there tiny
says get drier here, at our mouse web site and a url.
dig? but I see SR no longer support this mouse.
at RS dot com. did you even look first?

My guess, is you are NOT internet connected as you plug in one mouse do not have 2 plugged in at the same time, your retractable is now defective, for get it.
the wires in it are bad, you can fix it i bet.
I can but would not waste my time for $5 .

if you go to goodwill store get like 3 mice there
for $5 total, all will work if and if connected to the internet.

this magic is called PnP plug and play
with no internet PNP is dead.
and super dead if RS devices,,,,
Go to MS.dot com, look up WHQL certified drivers from RS. (nada)

this is the NEW WORLD now.



your PC came with VISTA, so says HP.
is it still VISTA?

I will address all mice issues here, in one post.
i read your pC spec for you
it has touch pad mouse by,
Synaptics Touchpad driver

if you run that at the same time as any USB mouse
they will get in to a loggers head fight.
the cure is simple.
turn off the mouse not used, you must.

or it WILL FAIL>
this is true on all PCs with a touch pad (and 2 mice)
on newer PCs we click touch page mouse tab in control panel and turn it off
then use the usb mouse. (avoid wireless mice)
if you love wireless, then why not own a real mouse.
wired, so you can have solution everytime RS takes a dump here.

on older PCs there is no tab for that. yah suxs, no?
so we must use CONTROL panel and then
device manager and go to touch pad ICON and click DISABLE there. (the touch pad is now dead)

my newer touchpad driver has an autodetect , feature
and if on, it sees me having a USB mouse and kills the touch pad every time i boot it. (fancy no?)
Btw I hate touch pads, so know the ropes,.. here.

so there are 2 issues,
cant find a usb mouse driver,
if you told the mouses brand and model number you get the driver sent you for free, or a mfg, link
issue 2 , having 2 mice enables is a hopeless case.

that covers it all but , ill do more next.

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1 Answer

Mouse scroll strip stopped working!


Okay, try this.

(a) Assuming your touchpad is still not working, grab an external mouse and plug it in. That will work just as well.
(b) Assuming you already restored your PC to factory condition and it's working, then go to

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=3795434&lang=en for Vista 32-bit drivers or

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&product=3795434&lang=en for Vista 64-bit drivers.

Download and install, and that should get you going. Post back with how it goes.

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