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My printer has stopped printing black. It has a new black cartridge. I've run the "clean print head". My Kodak service number is F430219.

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My HP Deskjet D2360 has no power.I already tried to check all the power & usb connections but it still won't work. please help me

Posted on Oct 27, 2008

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I just replaced my ink cartridge and now it's printing blank pages. I've unplugged & restarted the printer however the problem still exists. The printer says there is an "alignment...


Run a few "print-head-cleaning" cycles, to get the black ink flowing through the ink-jets inside the print-head.

Some printers REQUIRE an "alignment" step every time you change the ink-cartridges.
It only takes a few minutes, and it prints one or two pages of paper.

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Black printing very faint or not at all, cleaning print head makes little difference Brand new Cartridge


Sometimes it will print faint black even if there is a new black cartridge, because the color cartridge needs to be replaced as well.

Make sure that the cartridges are genuine Kodak cartridges, as well, for maximum performance and reliability.

Cleaning heads can use up a lot of ink, by the way.

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My Kodak 5500 printer does not print in black ink.


have seen this over and over again- the print head is bad. call Kodak at 800 421-6699 and let them run you thru some tests then they'll ship you a new one

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Kodak EasyShare 5100 stopped printing in black


1-800-421-6699.. That is the number for Kodak. They will replace your printhead for you. I've been dealing with this same thing. Along with replacing the printhead they are sending black and color ink. All Free! I'm really excited. The people are very friendly and helpful. They know what they're doing. BTW, the replacements should be here in 3-5 days.

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i called the same number as mshanklin and had the same offer of print head and replacement cartridges. they better work! :)

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Printer not printing black ink


The problem you are all having is with the print head (The black tray that your ink cartridges sit in).

Most of the time a simple cleaning of this will correct the problem, if it does not then you will have to call Kodak support and they will send you out another print head.

But lets try and see if we can get your troubled one to work again by following these steps...

1 - turn printer on and open the lid as if you were going to change the printer ink cartridges.

2- when the ink tray moves into the center and stops, remove both the black and color cartrdiges from the print head.

3- To remove the print head simply place your left thumb inside the head all the way to the left facing up and pinch the upper left lip of the print head to release it, then pull the entire tray out with your other hand ( there is a release inside the tray above the sticker of a finger and bullseye to the far left in the upper left corner inside the tray)

4- With the tray now removed be sure to look at the bottom and you most likely will find a build-up of black ink... clean this off using DRY paper towel as much as you can.
I used rubbing alcohol but if you do this make SURE it is completely dry before reinstalling.

5- Once you have cleaned the print head reinstall it in reverse fashion than you removed it, if you installed it right you will hear a solid CLICK noise.

6- replace the ink cartridges you removed if they still have ink in them and then close the printer lid.

7- You may get a notice that there is a new printer head and or cartridges and it will want to align and or calibrate the printer...be sure to do this!

8- Once the printer is recalibrated hit the menu tab on the printer and choose " clean ink head"... Do a deep cleaning 2 times!

9- Now try to print something that contains something black like a text document. If it works you are all set, if it did not then you will need a new print head from kodak. simply explain that you did the above steps and it did not work so that you can avoid support trying to run you through all this. They will send you a new one in 2 days.

Hope this helps and good luck!

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Kodak 5100 no black printing, light on colors


Had the same issue... No black ink. Called the # from "Solution #1" guest, 18004216699. Had to patiently go through all the basic trouble shooting stuff like calibration, print head clean, demo print, etc. Once I went through that, they issued me a new print head for free, no shipping charges or anything. Just did this today, but they say I should have the print head in 3 days.

For once, service worked like it should!

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It is the print head. Cleaning the heads does not do any good, either does replacing the ink. What you'll need to do is contact Kodak's customer service line and they can replace it for you free of charge. On this site everyone seems to be saying it is consistently the black that stops, however, based on what Kodak said it is possible that either the black or the color can have this same issue.

When you call in they will ask you for your service number, which is located on the bottom left corner of the machine, when you lift the lid (as if you were going to replace the ink). They didn't ask me when I bought it, how much I used it, etc.

They will set up a case for you - it takes 2-3 business days for the print head to arrive. They will provide you with an invoice number as well. Be sure to document it all just incase the head never comes, or if there are additional issues after you receive it (and/or if it doesn't solve the problem)

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