Question about Whirlpool GSQ9364H
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Posted on Jan 02, 2017
SOURCE: wont agitate, spin or drain
more than likely you have something jamming your pump im going to give you the procedure for replacing the motor coupling but stop at the pump take the hoses off of it and see if its jammed if not then reply to me and we will go further
First unplug the washer and turn off the water. If you have a shop vac take the drain hose out of the drain, and through the drain hose vacuum the water out of your washer. If you don't have a shop vac go to the auto parts store and buy a pair of radiator hose clamps. Then facing the washer locates the two screws. They will either be in the front or rear of the control panel or back them out far as you can. Once you have done that pull the control panel slightly forward, and tilt it back on the hinges. Now unplug the lid switch wire but don't forget to plug it back when you’re done. Next locate at the rear of the washer body the two gold clips then push forward, and take careful note of how they fit. Then pop them out with a screw driver tilt the washer body forward at 45 degree angel and walk forward with the body, and set it down. Now you will see the white pump and motor assembly. You should see two clips holding the pump to the motor pop them off, and pull the pump off the motor shaft. Now if you fell the need to remove the pump use the radiator hose clamp. Take them and clamp the hose coming from the tub but it’s not necessary for the repair. Next disconnect the wiring harness from the motor (note the position of the harness for reassembly). Remove the two 5/16 inch screws from the motor clamps and pop the clamps off. Once that is complete, remove the motor put the new coupling on the motor and transmission shaft. I use a socket and a hammer
Posted on Mar 27, 2008
SOURCE: Won't spin or agitate
Motor to transmission coupling broken. Original WP parts are ruber and plastic. The plastic appears to be a common break part. An improved replacement part is available with metal inserts.
1. Unplug washer from power.
2. remove 2 screws on front of machine below dials. This allows you to flip the knob box out of the way.
3. Disconnect 3-prong electrical connector.
4. Remove springs holding outer case to back of unit. A flat screwdriver will make this easy.
5. Tip outer case of washer forward then rock the case side-to-side to dislodge it from the front seat. Remove outer case and set aside.
6. Disconnect the electrical connection to the pump and the 2 connectors to the capacitor.
7. Remove retaining clips from the pump with a flat screwdriver. Do not remove hoses from pump.
8. Remove retaining clips from motor. These should be secured by a screw which will need to be removed first. Remove the top clip first and the motor will tilt down.
9. The coupling is comprised of 3 parts, two plastic gears with legs which slip into the black rubber connector. One gear fits onto the shaft from the transmission or "gearbox", the other fits onto the shaft coming from the motor. One is probably broken and there will likely be black debris from the rubber connector. This lets you know for sure this was your problem. The gears will need to be removed by prying them off or use of a gear puller.
10. The replacement part runs $15-20 and should be in stock at a good appliance parts center or it can be found on the interent but you may have to wait a day so plan your repair accordingly.
11. Install the gears on both shafts first. A 3/8"+ socket and extension can be used to tap the gears onto the shaft fully. Once the gears are installed, place the rubber connector on one gear and lift the motor into position to fit the coupling back together.
12. Reinstall the retaining clips on the motor and the screws on the clips.
13. Reinstall the pump and its retaining clips.
14. Reconnect the 2 connectors to the capacitor and the electrical connection to the pump.
15. Reinstall the outer case by first setting the front edge into position on the frame and tilting it back into position.
16. Reinstall the springs holding the outer case to the back of the washer. The flat screwdriver will help again.
17. Reconnect the 3-prong electrical connector and flip the knob box forward into postion.
18. Reinstall the 2 screws holding the knob box on the front of the washer.
19. Plug the washer back in and test the washer by setting it to the spin cycle to see that it spins.
20. For the do-it yourselfer it should take an hour to an hour-and-a-half plus time to and from the parts store.
Posted on Dec 10, 2008
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