Question about Canon PowerShot SD870 IS Digital Camera

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Lens won't retract

Canon Sd 870IS lens won't entirely retract. Battery is strong. What can I do?

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  • dannijones Dec 03, 2008

    i have the same problem with my SD870 IS??

  • delapfms Dec 11, 2008


  • Anonymous Dec 16, 2008

    i have the same problem wit myna

  • 1fatcat Mar 10, 2009

    Ok the lens is not retracting totally and is not focusing either ?

  • Anonymous Mar 19, 2009

    My lens wont go back in it's original place and the picture isn't focusing.

  • imgex Mar 30, 2009

    I have owned several Canon cameras and never had any problems.  My lens also will not retract. Does anyone have a phone number for customer service for Canon to schedule a warranty repair?

  • okieman369 Apr 05, 2009

    it shut off while taking pics now the lens wont retract with a stong battery



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The lense wont retract and the the camera wont start HP Photosmart R817

Posted on Mar 23, 2009

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Mine has done this twice, both times requiring it to be sent off for repair, both covered under warranty though luckily. Both came back saying they replaced the shutter assembly. Camera is fixing to go back out for a third time (not shutter related). I've lost all confidence in canon with this one.

Posted on Dec 29, 2008


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This is a delicate operation but you can try this: tap the camera lens up on a towel over a hard surface (counter top or floor) while you expect the lens to retract as in turning off. It may be enough jarring force to get cams back in the helix that moved the lens. Hit it hard and flat. IF that doesnt work, try tapping the lens down while it tries to retract. I have heard that people get so frustrated with it that they slam the camera lens up on a desk and that fixes it!

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Try resetting the camera by removing the battery for 20 mins. then replace the battery go to the camera's menu and set the Date and Time.

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I have had my canon 870is for about 1 1/2 yrs & love it-I have never had any problems until today-the battery flashed red(dead) & I removed it & charged it...Well, now since I put it back in...

Depending on how long your camera has been put away for, and in what conditions it could be either with the camera or the battery itself.
If the battery is older it won't hold the charge, so even charging it and immediately placing in the camera it won't have enough energy to power it on and stay on.
You can try to purchase a new battery for the camera, make sure it is the manufacturer indicated battery. Often people try other batteries and they don't work. it does make a difference.
This company is very reliable
and they also clean the camera as part of their repair services.
Make sure you tell them what is going for it could be something with the built in flash, or a camera sensor.
Try the battery first.

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Canon Powershot 870IS accidentally submerged in water.

when the camera falls in the water, only the power supply would have got bad, just take it to the manufacture, he will replace the power unit, it will work as good as the new one,, thank you,, plz rate me

Jun 30, 2009 | Canon PowerShot SD870 IS Digital Camera

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Canon SD 870IS - lens error

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

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1 Answer

SD 1100

Hey ceedub,
According to the manufacturer if the lens won't retract back into the camera it is caused by the memory card slot/battery cover was opened when the power was on. If this is the case to fix this you should close the memory card slot/battery cover, and then turn the camera on and off. If this is not the cause there is most likely something obstructing the movement of the lens (i.e. sand), and I would try blowing compressed air into the side of the lens to try and dislodge whatever it is. If this doesn't work I would have the camera looked at by an authorized service technician. I hope this helps!

Go Ahead. Use Us.

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Hello there,
The E18 error is related to the LENS not able to retract fully. If it is still under warranty, I would advise you bring it to the nearest service center. This is to avoid further damages. Otherwise, you can try a few things below.
There are a couple of things you can do.
1. Turn it on and then off. Spray canned air around the lens.
If trick 1 will not work out, try this.
2. Make sure the battery is fully charged. Turn on the camera and then give it a couple of firm whacks on the side. Make sure nothing is blocking the lens and wait for it to fully retract.
Let me know how it goes.

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The lens needs to be dissasembled and repaired or even replaced. A good camera repair tech can do this for around $100.

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