I have a paper jam problem. The LCD say that it is stuck in the fuser. I have pulled out the necessary item in order to pull out the paper. The paper is jammed tight and cannot be completely removed. I can't figer out how to get this paper out of this machine. My email address is firstname.lastname@example.org
Remove the right hand side cover of the printer, (loosen the two screws, one is at the back).... see the small stepper motor at the top right? Rotate the white gear teeth connected to it, just visible, DOWNWARDS, ANTI CLOCKWISE, using a blunt screwdriver or something, a few teeth at a time, this will eventually rotate the fuser roller and the paper will come out of the bottom of the fuser.
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You should check inside the fuser at the back of the printer. Probability is that there is a folded sheet or fragment of paper still in the fuser. It may be readily accessible in which case open the tensioning clips either side and carefully pull the offending item free. If you can't get at it, the fuser may need to be removed and dis-assembled.
After a paper jam occurs in the rear cover of a Dell
Laser Multi-Function Printer 1815N, the printer will not resume when
the jammed paper is removed. This is the normal behavior of the printer
as there is no sensor on the rear cover of this printer.
To open the back cover and remove any stuck paper, perform the following steps:
Open and close the front cover. The jammed paper may automatically exit the printer. If the paper does not exit, go to the next step.
Gently pull the paper out of the output tray.
If you cannot see the paper in the output tray or the paper does not move when pulled, open the rear cover.
Skip to step 9. If you do not see the paper, go to the next step.If you see the jammed paper, push the two blue pressure levers up and remove the paper.
Release the blue strap, the rear cover stopper, and fully open the rear cover.
Unfold the duplex guide fully.
While pushing the fuser lever to the right, open the fuser door. NOTICE:
Make sure to unfold the duplex guide before opening the fuser door, or the fuser door may be damaged.
Pull the jammed paper out.
Return the levers, fuser door, rear cover stopper, and duplex guide to their original position.
Close the rear cover.
Open and close the front cover. Printing automatically resumes.
Turn off the machine, > Open the front cover > remove the drum, cartridges, > and check if you can see the jammed paper or not, if so pull it out slowly. If you can't see the paper, close the front cover > Pull out the Tray completely > and once again check if you can see it or not, if so pull it out. Still it's not there? then install the tray and open the back door > pull the tab to open the fuser unit and pull out the paper, you can also pull out the fuser unit.
Start by following the steps below to get the paper out from the machine.
Turn off the printer.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
that doesn't help then you would have to start taking apart the machine
to find the jammed paper and remove it, its not something a just anyone
should do unless you have experience.
you may have to take the
machine to a repairer to get the jammed paper bits out of the machine,
if you don't see paper jammed in the machine it does not mean that
there wouldn't be a paper jam somewhere in the unit along the paper path. Some of the switches or sensors might have gotten stuck.
stuck where one is left to wonder...., one removes jams by open rear door or front and removing toner, or cassette, if it is crumpled in fuser, then it aint easy without pulling it apart, sometimes a manual feed via hand of a pice of stiff card or laminate in direction of paper path (dont pull it against direction nor should jams be pulled backwards), cut a point in lamiante to allow you to poke then pull threw removing paper fragments
Paper jams can occur in 3 places: Entry, registration and exit.
If the paper isn't picking up out of the paper tray, visually inspect the pickup roller. If it looks shiny, replace it. You should also replace the separation pad as they work together. On the 4L/4P/5P/6P the pickup roller has a plastic shaft that breaks. You'll have to replace the whole pickup assembly. This requires major disassembly of the printer. Check our printer repair kits for your model printer. If you don't see it listed, email us.
If you have an HP 4/4+/5 with an optional 500 sheet feeder that's jamming, check the balance knob adjustment. Center it with a full **** of paper for proper operation.
If the paper is jamming at registration or anywhere between pickup and exit it could be a number of things. Check the paper path for torn bits of paper or label residue. On the II/III series, remove the metal registration guide plate (2 screws) and check underneath it. If the pickup rollers are moderately worn, the paper will stop just short of the registration roller. On the 4L/4P/5P/6P remove the screw holding the oblique roller assembly (Inside front of printer) and pull out and inspect the assembly and the area under it. On the HP 4/4+/5 pivot up the metal plate and check underneath it. Check the roller assembly on the left side for torn scraps of paper (a flashlight or torch is necessary).
Make sure paper cassettes are firmly seated, corner tabs aren't bent. Some trays have lifting springs that could pop out if tray has been dropped.
Check your software settings in the program you are attempting to print from. Do you have the correct paper size specified? If you have a different paper size than what is in the tray, you'll get a paper jam.
Exit jams are frequently caused by exit sensors. These sensors are typically mounted on the fuser assembly or adjacent to it. They are plastic arms that block and unblock an optical sensor. The arms can get stuck or knocked out of place when clearing paper jams. The optical sensors can also get dirt blocking the photo cell. Clean the sensor and check for free movement and proper installation of the sensor arms.
On HP II/III series exit jams are mostly caused by worn gears. The best way to troubleshoot this is to defeat the door interlock (see door interlock photo on troubleshooting page). Press down on the arm on the top right of the fuser. Initiate a test page. While holding down the arm, press one of the metal cartridge detect switches just below the door interlock. Watch the movement of the gears. You will get a 51 error because the door is open. Recycle power to get rid of error. There is an arm gear on the lower right of the fuser that can shed teeth. There is also a 14 tooth gear below the large gear on top of the fuser. You can also manually rotate the large gear and check for binding or crunching. If that happens, then replace the 14 tooth gear. On the door, there are some delivery coupler gears that mate with the fuser and drive the exit roller. Check the gears for excessive wear. Replace if necessary. If the paper gets almost all the way out and jams, replace the exit roller or the exit roller assembly. If the error occurs after fuser replacement, check and see if the connector on the left of the fuser is properly mated with the one in the printer.
On HP 4/4+/5 printers the most common cause of exit jams is the exit assembly. Order our 4/4+/5 Exit Jam Repair Kit. Exit jams in the fuser can be caused by a broken fuser drive gear or a broken gear on the fuser. Remove the fuser and check the gear inside the printer for broken teeth. Manually turn the gears on the fuser and check for smooth operation. Check the paper exit sensor arm for proper mounting and free movement.
Check to make sure the rear door is closed on the printer. Open doors can cause 13 paper jam indications.
On the 5L/6L check the registration sensor arm below the pickup roller. Also check the exit sensor arm (bottom center of the fuser). These arms frequently get stuck or dislodged clearing paper jams. On these printers, if you are experiencing frequent paper jams, order our 5L/6L Multi-Sheet/No Feed Repair Kit