Hose i have recently purchased a new red dyson dc7 and the extension hose is so stiff to pull out that the machine catched me up and bangs into me not good for on the stairs!

Actually the hose is fine, but you really need to break it in... Dyson should have a robot at the factory break in the new hoses before shipping them with the new vacuums. I just got my first Dyson and it's an Ball Animal 2. Anyhow, I noticed immediately the new tube on the new vacuum was incredibly stiff. To the point that making use of the wand and attachments becomes a complete frustration.

Such an experience is not uncommon because engineers rarely dog food their own creation out of the box... Anyhow...

I had to stretch and massage my new hose aggressively for 20 minutes to get it to the point the vacuum wouldn't just flop over when I pulled it out. With the vacuum off I pinned it on the corner of the couch and maxed the hose out. Sitting 12 feet away watching TV I stretched and relaxed the hose over and over, pulling the full length a little harder every time. After 10 minutes of that I sat next to the vacuum and starting at the base of the hose, I aggressively stretched 3" of collapsed hose out to 12" with all my strength about 5 times like an accordion, over and over, before moving up to the next bit of hose. Repeat this workout the length of the hose. Now, I'm 6'6" and strong for a strong man, by the time I finished, the hose worked as seen in the marketing footage.

Happy hose stretching...

I WOULD CALL DYSON TO BRING IT IN THEY CHECK IT FOR FREE FOR YOU, AND WARRANTY IS USALLY 5 YEARS FROM PURCHASE.


https://www.dyson.com/support/warrantyterms.aspx


http://www.dyson.com/support/servicecenters.aspx

Here you go!
https://www.youtube.com/watch?v=6W0W4Rj3dkM

How to replace the Dyson hose (internal) on a Dyson DC07 vacuum cleaner
https://www.youtube.com/watch?v=KpvaXos5V2I

Hope this helps!

I’m happy to help further over the phone at https://www.6ya.com/expert/charles_6bf94c079488b145

The only filter you can clean is in the compartment beside the dust bin, push in on the release catch to pull out the filter holder. This filter should be replaced occasionally. There is an exhaust filter under the cover the dust bin sits on. This filter should also be replaced occasionally.

The problem is not a twisted hose. The hose itself is way too stiff. It pulls the vacuum around instead of expanding to reach. I hate this hose and it's too bad, because the vacuum works well, but trying to use the hose attachment it futile because it just doesn't stretch out unless the vacuum is pinned up against something to keep it from rolling and tipping over.

Hi its Darran at Dyson.

I am not clear from your question as to whether you have purchased a replacement hose and need to know how to fit it or you are asking how you use the hose to vacuum?

If you are trying to fit a new hose, with the old one removed, simply line up the large plastic cuff on the base of the hose (this is the one with the cable tidy) and push it downwards into the slot at the base of the main body until it clicks into place. You can then insert the wand handle back in and store it on the machine.

If you would like to know how to to use the wand/hose, simply press the wand catch on the front of the wand handle just above the main carrying handle and pull it upwards. You can then splide the hose to the bottom of the metal pipe and press the button on the hose cuff to release the wand handle. The tools fit directly onto the hose cuff for vacuuming the car, your stairs or upholstery.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Hi,

Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.

Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller.
Remove hair from brush roll using scissors.

Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.

Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps.
Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.

If its stiff to rotate you will need new roller.

Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.

Now check the long flexi hose & metal wand for any obstructions.

If after all this machine is still not working correctly go to this site http://dysonmanuals.llc.nu/

On this site you will find Dyson service manuals covering poor suction, clutch,motor, etc.

Chris...

Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.

Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller.
Remove hair from brush roll using scissors.

Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.

Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps.
Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.

If its stiff to rotate you will need new roller.

Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.

Now check the long flexi hose & metal wand for any obstructions.

If after all this machine is still not working correctly go to this site http://dysonmanuals.llc.nu/

On this site you will find Dyson service manuals covering poor suction, clutch,motor, etc.

Chris...

Hi.

Keep the axe on hold try this first.


Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.

Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller.
Remove hair from brush roll using scissors.

Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.

Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps.
Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.

If its stiff to rotate you will need new roller.

Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.

Now check the long flexi hose & metal wand for any obstructions.

If after all this machine is still not working correctly go to this site http://dysonmanuals.llc.nu/

On this site you will find Dyson service manuals covering poor suction, clutch,motor, etc.

Chris...

Hi.

Definately yes & ASAP.