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Can't view the drive on my computer when I plug in my external drive

We have purchased a 250Gb Maxtor external portable hard drive which I was told was plug and play. We have followed the instructions for connection but no drive letter is showing up and the external drive is lit up and making a constant beeping noise. The computer doesn't seem to be recognising that an external drive has been connected.
To test our computer out I have connected an 8Gb memory stick to the processor and it shows up as drive H immediately.
FYI - we have XP running on our machine.
Hope you can help!! Thanks

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  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    maybe the drivers need to be updated from the maxtor site?

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3 Suggested Answers

  • 1 Answer

SOURCE: maxtor one touch 4 mini 250GB hard drive beeping

I had the same problem and the Maxtor/Seagate website did not have any solutions. I finally got in touch with Tech Support and got a fix. I was using it with a Dell tower and plugging into a USB port in the front. I also was using an after market cable.

I learned the Maxtor is a power hog and beeps and shuts down when it is not getting enough power. I did not know but the USB ports on the front of a desktop/tower computer do not provide as much power as a port on the back (the back ports are sometimes directly connected to the motherboard). I got a USB extension cable and connected it to a USB port in the back and it solved the problem.

I also learned that most laptop USB ports are not powerful enough to run the Maxtor. Mine would also not work if you attempt to share it by using an unpowered USB hub. I have gotten it to work with a powered desktop USB hub (Belkin).

I believe that this may explain why you get a "Y" cable with the drive. I could not find an explaination for the cable or how to use. There may be an accessory to purchase that attached to the cable and powers it.

Posted on Oct 23, 2009

  • 185 Answers

SOURCE: my maxtor 250gb hd was working and now my computer

You probably corrupted the driver by unplugging it before to was ready.

Install a new copy of the driver.

That should repair the corrupted driver.

Posted on Nov 05, 2009

  • 83 Answers

SOURCE: portable hard disk fell its not being recognised

The drive has failed, Contact the manufacturer for a replacement and if u need the data back, contact a data recovery company :)

Posted on Apr 14, 2010

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I had the same problem and the Maxtor/Seagate website did not have any solutions. I finally got in touch with Tech Support and got a fix. I was using it with a Dell tower and plugging into a USB port in the front. I also was using an after market cable.

I learned the Maxtor is a power hog and beeps and shuts down when it is not getting enough power. I did not know but the USB ports on the front of a desktop/tower computer do not provide as much power as a port on the back (the back ports are sometimes directly connected to the motherboard). I got a USB extension cable and connected it to a USB port in the back and it solved the problem.

I also learned that most laptop USB ports are not powerful enough to run the Maxtor. Mine would also not work if you attempt to share it by using an unpowered USB hub. I have gotten it to work with a powered desktop USB hub (Belkin).

I believe that this may explain why you get a "Y" cable with the drive. I could not find an explaination for the cable or how to use. There may be an accessory to purchase that attached to the cable and powers it.

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Hi - thanks for your quick response, much appreciated .........I will try again to explain!!

We have purchased a 250Gb Maxtor portable hard drive which I was told was plug and play. We have followed the instructions for connection but no drive letter is showing up and the external drive is lit up and making a constant beeping noise. The computer doesn't seem to be recognising that an external drive has been connected.
To test our computer out I have connected an 8Gb memory stick to the processor and it shows up as drive H immediately.
FYI - we have XP running on our machine.
Hope you can help!! Thanks

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