Question about Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson DC25 Animal Cleaner Head Stays Off the Floor

My Dyson DC25 Animal will stand upright. However, when I push the red bar to put it in a position to push the vacuum, the cleaner head will not stay on the floor. Instead, it lifts off of the ground and pivots from side to side. I LOVE this vacuum and need to get it fixed. Any ideas?

Posted by on

  • Jennifer
    Jennifer Oct 13, 2013

    i have the same problem, did Dyson give you a solution ?

  • Anonymous Mar 28, 2014

    When vacuuming under the bed my hand slipped and I dropped the handle of my Dyson DC25 Animal. It fell flat (further than it ordinarily would) to a completely horizontal position. Now I can't get it back to normal. The best way I can describe it is that the main brush section simply dangles limply if I pick up the entire vacuum, whereas before it would stay perpendicular to the floor. I can still stand the vacuum upright and it is still operational, but now the front of the vacuum gets stuck easily moving from hardfloor to a rug or anything with even the slightest bump or elevation raise, because it simply does not lift off the floor. I've looked for any obvious "broken" or missing piece or something that seems clearly off track. I haven't been able to discover the problem or how to fix it.

×

Ad

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 15, 2012

Ad

3 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 197 Answers

SOURCE: won't stand upright again

the inspection valve on the right hand side of the bucket ( standing at the rear) has come out of its housing.
If you can't sort - its under guarentee take it back where you bought it

Posted on Sep 06, 2009

  • 183 Answers

SOURCE: whistling noise on dc25 Animal

there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Posted on Jul 28, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
    • BY ASKDYSON
    • 1 MIN
    • 127K VIEWS
    2011-09-29 · Want to watch this again later? Sign in to add this video to a playlist. How to clear and reset the brush bar of your Dyson DC25 or DC29 upright ...
  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
  • My dyson vacuum cleaner brush will not spin. It is not the ... howtomendit.com > ... > Household Appliances, Vacuum Cleaners My dyson vacuum cleaner brush will not spin. It is not the belt. ... How can I fix my dyson dc25? The turbo button is not working... Click here for the answer:
  • Brush bar not rotating - Dyson www.dyson.co.uk/.../brush-bar-not-rotating Brush bar not rotating. ... to ensure vacuums containing Dyson Cinetic™ science maintain constant suction. ... tested at the cleaner head.
  • The Brush Won't Spin on My Dyson Vacuum Cleaner ' eHow www.ehow.com > Home > Home Appliances > Other Home Appliances 2015-06-29 · eHow; Home; Home Appliances; Other Home Appliances; ... My Dyson Vacuum Cleaner's Beater Brush Won't Spin; Dyson Vacuum Brush Roll Not... My Dyson ...
  • Dyson DC25 brush won't spin when touching the floor. If I ... www.fixya.com > Forum > Vacuums > Dyson 2016-03-18 · Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?
  • Dc25 animal. front brush not working - Fixya www.fixya.com > ... > Dyson > DC25 Animal Bagless Upright Vacuum 2012-03-29 · ... Dyson DC25 Animal Bagless ... dc25 animal. front brush not ... I have a Dyson DC-25 animal. My brush bar did not spin and has been replaced with a ...
  • Dyson DC24 Brush Bar Motor - Dyson Medic - Dyson Medic dysonmedic.co.uk/dyson-dc24-brush-bar-motor It will not spin when the ... Dyson DC24 Brush Bar ... Unit Motor Dyson DC25 Dyson DC25 beater bar Dyson DC25 brush bar Dyson DC41 Dyson DC50 Dyson Motor Dyson ...
  • DC25 brush bar not working - Dyson Spare Parts with Free ... manchestervacs.co.uk/DysonForum/index.php?topic=738.0 DC25 brush bar not working ... My brush bar stopped working on my DC25 ball the other day. ... Manchester Vacs Dyson Engineer
  • Dyson DC24 - Resetting the brush bar (Official Dyson video ... www.youtube.com/watch?v=akGLQ7UbctY
    • BY ASKDYSON
    • 2 MIN
    • 275K VIEWS
    2011-09-29 · How to clear and reset the brush bar of your Dyson DC24 upright vacuum cleaner. DC24's brush bar is engineered to shut off for protection if ...


  • Mar 18, 2016 | Dyson Vacuums

    2 Answers

    My dc25 brush will not spin when i clean the floor


    Hi Raymond, it's Jack at Dyson.

    Like many Dyson vacuums, DC25's cleaner head includes a sensor which shuts of the brush bar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brush bar and endcap, you should be able to reset the machine as shown in our video guide below:


    The brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing it. Once it's reassembled, plug it in, turn it on, recline it and press the silver brush control switch (next to the red on/off switch) twice.

    If you'd like some further help after giving this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or a replacement part is needed, we can also confirm if your machine is within the Dyson guarantee period.

    Feb 26, 2015 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My dison dc25 beader switch does not work?


    Hi there, it's Jack at Dyson.

    If your DC25's brush bar won't rotate, please follow the steps shown in the video below to check the cleaner head for obstructions:

    Please note, the brush bar will never rotate when the vacuum is standing upright. Make sure you recline your machine into the normal vacuuming position before testing it. You may also want to press the silver brush control switch (next to the red on/off switch) twice to ensure it's correctly engaged.

    If you continue to have difficulty, please get in touch with us directly so our experts can provide further assistance. If a repair or a replacement part is needed, we can also confirm if this is covered under our 5-year guarantee. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 13, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Dyson dc25 floor part will not ****


    Hi Mike, it's Jack at Dyson.

    The cleaner head has to form a close seal with the floor surface for high pick up. Just placing a hand under the cleaner head will not cover the entire soleplate, and therefore you won't get an accurate impression of the suction power.

    You can test it by turning the machine on, reclining it into the vacuuming position, turning off the brush bar using the silver brush control switch (next to the red on/off switch), then placing the cleaner head onto a sheet of newspaper or something similar. You will see the paper seals closely with the soleplate.

    If you're still concerned after you've tried this, please get in touch with us directly. Our experts are on hand to help, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jun 30, 2013 | Dyson DC25 All Floors Bagless Upright...

    2 Answers

    My dyson dc25 won't lock in the upright position


    The DC25 Animal has a design flaw where part of the Duct Assembly (main part of the vacuum) where the Red lock bar goes over breaks off the Duct Assembly and it causes the DC25 to not be able to stand up normally. There is a short Youtube video describing this flaw.

    Unfortunately, you can repair this except by replacing the entire duct assembly.

    Dec 21, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Brush stopped working, cleaned belt, can not find reset button and does it have a belt?


    Hi Brenda,

    Your DC25 is equipped with a sensor which shuts off the brush bar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brush bar, you should be able to reset the machine.

    The brush bar will not rotate when the machine is standing upright, so make sure you recline your DC25 into the vacuuming position before testing it.

    Please note, the sensor will protect the belt from damage, so it is not necessary to disassemble the cleaner head as shown in the video posted by small6363. Dismantling the cleaner head to this extent will also void our 5-year guarantee on this machine.

    If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 25, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Dyson reset button


    Hi there,

    DC25 doesn't have a reset button - if the brushbar isn't rotating, please follow the steps shown in the video below to check the cleaner head and brushbar for obstructions, then reset the machine.

    Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC25 into the vacuuming position before testing it.

    You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    Not finding what you are looking for?
    Dyson DC25 Animal Bagless Upright Vacuum Logo

    Related Topics:

    988 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Dyson Vacuums Experts

    AskDyson
    AskDyson

    Level 3 Expert

    2572 Answers

    Les Dickinson
    Les Dickinson

    Level 3 Expert

    18402 Answers

    Samyfam
    Samyfam

    Level 3 Expert

    379 Answers

    Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...