Question about HP Photosmart C3180 All-In-One InkJet Printer
My HP Photosmart C4380 is working fine for printing but I can't scan from the computer (Vista). when I go Scan from HP Solution Center it tells me the printer is disconnected even tho it prints fine. Wireless connection.
I am sick and tired of the problems i have with this PSC, but i have found a scanning solution and thought i would share it.
Use Microsoft Paint. It's not the best application in the world, but you can insert a scan from a scanner in the 'file' menu. :0) The scans are not of the best quality, but i'm grateful i can scan at all with this useless PSC.
Posted on Apr 18, 2009
Try scanning without HP imaging software
HP Photosmart C4380 Direct Scan button doesnt function in VISTA
Use the built-in feature of the Windows operating system, called Windows Image Acquisition (WIA), instead of the HP software to scan. Follow these steps to perform a WIA scan.
Posted on Oct 25, 2008
It's a work-around, but use Task Manager, find the svchost.exe that's running and kill it. Wait a second and scanning will start. Leave hpqkygrp.exe alone.
Posted on May 17, 2009
I have had this problem numerous time with my C4380.
I found that if I rebooted the printer and then the PC it would then reconnect to one another and print.
Posted on Jan 21, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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