Question about HP Computers & Internet
My nephew sent me his laptop I purchased for him last year before he left for the Navy. HP had something on it that alerted him he needed to install updates. He said when he clicked on it, it gave him a list of updates to download and the option to start them. He started the downloads and after a few minutes his computer shut off. He said something ran on a dos screen really quick before it went off. It tried to reboot but nothing comes up on the screen. All the lights and everything come on like it is trying to boot but no sound or picture. He has a restore partition and I tried accessing that when turning on the computer but it will not start or I cannot see it. He also had 2 restore disk but he could only send me one with the laptop because the other was lost. I believe one of the updates may have been a bios update and.wonder if that may be what messed it up. He is out to sea for 8 months and I wanted to try and get it fixed before he comes back but I am not sure what to do. Since he did not have any problems until running updates from HP I can only assume it must be something that was downloaded at that time. Thank you.
Couple of things you could try. Find out exactly what model it is and look up on the internet how to do a cmos reset, on most laptops there is a small button(usually red) located somewhere on the laptop that you press or whatnot and it resets cmos back to factor default condition. Another thing to try after you have tried that is taking the battery out completely for around 30 seconds to a minute, I have seen laptops do some odd things when the battery runs completely dead and it might have just been a case of coincidence. Another thing to try is to see if your laptop has what I usually call(not sure of the real name) a bootblock. It usually lets you reflash bios with a fixed filename from a disc when nothing comes up, not all have it and each computer has a different procedure for doing it. The problem could be a number of things and also if it has an external monitor connector you may want to try that as it may be doing some weird stuff where it doesnt check and it just defaults to an external monitor. These are just some cases just short of the whole bad motherboard/ram/cpu thing. Give it a shot if you get a chance.
Posted on Nov 04, 2008
Run on safe mode, and restore the system before updated date.
Posted on Oct 28, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 24, 2013 | HP 4440s Probook
Aug 25, 2013 | Compaq Presario V6200 CTO Laptop Charger...
Nov 11, 2010 | HP Pavilion ze2000 Notebook
Jul 28, 2010 | HP Pavilion dv7-1130us laptop
Dec 30, 2009 | Computers & Internet
Sep 16, 2009 | HP Pavilion dv6000z Notebook
Apr 20, 2009 | Computers & Internet
Mar 28, 2009 | HP Compaq Presario SR2011WM PC Desktop
Mar 11, 2009 | HP Pavilion dv6000z Notebook
Feb 16, 2017 | HP Computers & Internet
53 people viewed this question
Usually answered in minutes!