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Cannot startup after updates.

My nephew sent me his laptop I purchased for him last year before he left for the Navy. HP had something on it that alerted him he needed to install updates. He said when he clicked on it, it gave him a list of updates to download and the option to start them. He started the downloads and after a few minutes his computer shut off. He said something ran on a dos screen really quick before it went off. It tried to reboot but nothing comes up on the screen. All the lights and everything come on like it is trying to boot but no sound or picture. He has a restore partition and I tried accessing that when turning on the computer but it will not start or I cannot see it. He also had 2 restore disk but he could only send me one with the laptop because the other was lost. I believe one of the updates may have been a bios update and.wonder if that may be what messed it up. He is out to sea for 8 months and I wanted to try and get it fixed before he comes back but I am not sure what to do. Since he did not have any problems until running updates from HP I can only assume it must be something that was downloaded at that time. Thank you.

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  • cdm0610 Oct 28, 2008

    Cannot get into safe mode due to computer screen does not come up and cannot get to menu to switch to safe mode. Please read original post again. Thank you.



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Couple of things you could try. Find out exactly what model it is and look up on the internet how to do a cmos reset, on most laptops there is a small button(usually red) located somewhere on the laptop that you press or whatnot and it resets cmos back to factor default condition. Another thing to try after you have tried that is taking the battery out completely for around 30 seconds to a minute, I have seen laptops do some odd things when the battery runs completely dead and it might have just been a case of coincidence. Another thing to try is to see if your laptop has what I usually call(not sure of the real name) a bootblock. It usually lets you reflash bios with a fixed filename from a disc when nothing comes up, not all have it and each computer has a different procedure for doing it. The problem could be a number of things and also if it has an external monitor connector you may want to try that as it may be doing some weird stuff where it doesnt check and it just defaults to an external monitor. These are just some cases just short of the whole bad motherboard/ram/cpu thing. Give it a shot if you get a chance.

Posted on Nov 04, 2008

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Run on safe mode, and restore the system before updated date.

Posted on Oct 28, 2008


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