Question about HP Computers & Internet

2 Answers

Cannot startup after updates.

My nephew sent me his laptop I purchased for him last year before he left for the Navy. HP had something on it that alerted him he needed to install updates. He said when he clicked on it, it gave him a list of updates to download and the option to start them. He started the downloads and after a few minutes his computer shut off. He said something ran on a dos screen really quick before it went off. It tried to reboot but nothing comes up on the screen. All the lights and everything come on like it is trying to boot but no sound or picture. He has a restore partition and I tried accessing that when turning on the computer but it will not start or I cannot see it. He also had 2 restore disk but he could only send me one with the laptop because the other was lost. I believe one of the updates may have been a bios update and.wonder if that may be what messed it up. He is out to sea for 8 months and I wanted to try and get it fixed before he comes back but I am not sure what to do. Since he did not have any problems until running updates from HP I can only assume it must be something that was downloaded at that time. Thank you.
Merritt

Posted by on

  • cdm0610 Oct 28, 2008

    Cannot get into safe mode due to computer screen does not come up and cannot get to menu to switch to safe mode. Please read original post again. Thank you.

×

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Couple of things you could try. Find out exactly what model it is and look up on the internet how to do a cmos reset, on most laptops there is a small button(usually red) located somewhere on the laptop that you press or whatnot and it resets cmos back to factor default condition. Another thing to try after you have tried that is taking the battery out completely for around 30 seconds to a minute, I have seen laptops do some odd things when the battery runs completely dead and it might have just been a case of coincidence. Another thing to try is to see if your laptop has what I usually call(not sure of the real name) a bootblock. It usually lets you reflash bios with a fixed filename from a disc when nothing comes up, not all have it and each computer has a different procedure for doing it. The problem could be a number of things and also if it has an external monitor connector you may want to try that as it may be doing some weird stuff where it doesnt check and it just defaults to an external monitor. These are just some cases just short of the whole bad motherboard/ram/cpu thing. Give it a shot if you get a chance.

Posted on Nov 04, 2008

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 849 Answers

Run on safe mode, and restore the system before updated date.

Posted on Oct 28, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Last year we've purchase a dozen of hp 4440s probook core i3, then we just install the Office 2010 starter pack. the after a year all these laptop has this problem of long time start up about 1 hour, the...


No is common that case, because core i3 normally is working well, may be the PLOBLEM its possible the office 2010, review the updates and search somes fixes for bugs of this application of microsoft

Sep 24, 2013 | HP 4440s Probook

1 Answer

I just purchased an HP Pavilion dv-7-3057nr. Several times, on startup, the screen remained black. I had to shut down by holding in the power button. Someone told me that by removing the battery and...


Yes, more than likely since it is a new laptop it is updating or patching something in windows. Sometimes this causes them to seem unresponsive when they are actually updating many files in the background. Check the status of your updates and when you do use the power button to force a shutdown ALLWAYS make sure that the drive light is not on or blinking.

Jul 28, 2010 | HP Pavilion dv7-1130us laptop

1 Answer

Keyboard issues on laptop


Since this is a new laptop, there is one year warrantee on this laptop. This means that Hp will repair the laptop free. Just try and locate an HP sevrvice center near you and sent in the Laptop for warrantee repairs. The warrantee may be void if you start working on it by yourself.

Dec 30, 2009 | Computers & Internet

1 Answer

Grinding fan noise HP dv6 1130TX


First, if you just purchased the unit, you should have the problem fixed by HP under warranty.
HP offers a extended 1 year from the date of purchase. Thats 2 years on startup problems.
You are correct on the noise comming from the fan.
This will not go away and may get worse.
If the fan slows down or stops when needed, the CPU will go for a walk.
Email HP customer care and log your problem.
Make sure you have reg. your unit first.

Sep 16, 2009 | HP Pavilion dv6000z Notebook

1 Answer

I have an HP Pavillion ZE2000 laptop and it will nto boot up, push button to turn it on. goes to windows page then goes black and nothing happens will nto boot all the way up to windows page with icons. is...


press f8 at startup to get to the windows startup menu, choose "last known good configuration" If that fails, you can choose "disable automatic restart" and the BSOD, Blue screen will appear and give you an error, you can also goto safe mode with the f8 key on startup, choose safe mode, and then click yes at the prompt to start the system restore, pick a date and time the PC worked, and try that.If that doesn't work, you need to restore the PC to factory default state, by using or purchasing restore disks, you would have been asked to make them when you 1st powered on the PC, if you don't have the CD's call HP and order them.

Apr 20, 2009 | Computers & Internet

1 Answer

Oversized startup


Are you doing some maintenance of ur PC, like removing & clearing junk files,registry maintenance, de-fragmenting, etc? If not Install Advanced System Optimizer (ver. 2, 2.1, 2.2) which allows you to chose the start up menu such that only essential programs are used when starting , the other, when u need them! Alsp it has many tweaks whic are quite easy to figure and very helpful in optimizing the performance of the PC. This software is available for download by uTorrent & Limewire.......sodeep

Mar 28, 2009 | HP Compaq Presario SR2011WM PC Desktop

1 Answer

ONLY THE TOP HALF OF THE SCREEN WORKS BOTTOM 2/3 FUZZY


the drivers are corupted, did it come with anytype of software, you mite have relaod the video drivers for that machine, but i would try getting any updated software.

go into control panel open up device manager, open display adapter or right click the on while on display adapter and select updated software.

www.drivershq.com

www.hp.com/drivers

hp has a very good customer service line that maybe abile to help you faster than 4 wks.

rodgandysr

Mar 11, 2009 | HP Pavilion dv6000z Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

55 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18408 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...