Question about HP PC Laptops

2 Answers

Cannot startup after updates.

My nephew sent me his laptop I purchased for him last year before he left for the Navy. HP had something on it that alerted him he needed to install updates. He said when he clicked on it, it gave him a list of updates to download and the option to start them. He started the downloads and after a few minutes his computer shut off. He said something ran on a dos screen really quick before it went off. It tried to reboot but nothing comes up on the screen. All the lights and everything come on like it is trying to boot but no sound or picture. He has a restore partition and I tried accessing that when turning on the computer but it will not start or I cannot see it. He also had 2 restore disk but he could only send me one with the laptop because the other was lost. I believe one of the updates may have been a bios update and.wonder if that may be what messed it up. He is out to sea for 8 months and I wanted to try and get it fixed before he comes back but I am not sure what to do. Since he did not have any problems until running updates from HP I can only assume it must be something that was downloaded at that time. Thank you.

Posted by on

  • cdm0610 Oct 28, 2008

    Cannot get into safe mode due to computer screen does not come up and cannot get to menu to switch to safe mode. Please read original post again. Thank you.


2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Couple of things you could try. Find out exactly what model it is and look up on the internet how to do a cmos reset, on most laptops there is a small button(usually red) located somewhere on the laptop that you press or whatnot and it resets cmos back to factor default condition. Another thing to try after you have tried that is taking the battery out completely for around 30 seconds to a minute, I have seen laptops do some odd things when the battery runs completely dead and it might have just been a case of coincidence. Another thing to try is to see if your laptop has what I usually call(not sure of the real name) a bootblock. It usually lets you reflash bios with a fixed filename from a disc when nothing comes up, not all have it and each computer has a different procedure for doing it. The problem could be a number of things and also if it has an external monitor connector you may want to try that as it may be doing some weird stuff where it doesnt check and it just defaults to an external monitor. These are just some cases just short of the whole bad motherboard/ram/cpu thing. Give it a shot if you get a chance.

Posted on Nov 04, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 849 Answers

Run on safe mode, and restore the system before updated date.

Posted on Oct 28, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Last year we've purchase a dozen of hp 4440s probook core i3, then we just install the Office 2010 starter pack. the after a year all these laptop has this problem of long time start up about 1 hour, the...

No is common that case, because core i3 normally is working well, may be the PLOBLEM its possible the office 2010, review the updates and search somes fixes for bugs of this application of microsoft

Sep 24, 2013 | HP 4440s Probook

1 Answer

I'm having issues with my new HP Pavillion g7. Very slow to get started, gets stuck when opening/starting programs, takes 6-7 mins before I can attempt to get online via wifi. Tonight when I turned it...

hey try repairing your windows with your operating system CD once...or you may have to reformat it..then it will be like new..first backup all the data in C Drive.(OS drive)

hope this helps

May 12, 2011 | PC Laptops

1 Answer

I just purchased an HP Pavilion dv-7-3057nr. Several times, on startup, the screen remained black. I had to shut down by holding in the power button. Someone told me that by removing the battery and...

Yes, more than likely since it is a new laptop it is updating or patching something in windows. Sometimes this causes them to seem unresponsive when they are actually updating many files in the background. Check the status of your updates and when you do use the power button to force a shutdown ALLWAYS make sure that the drive light is not on or blinking.

Jul 28, 2010 | HP Pavilion dv7-1130us laptop

1 Answer

Keyboard issues on laptop

Since this is a new laptop, there is one year warrantee on this laptop. This means that Hp will repair the laptop free. Just try and locate an HP sevrvice center near you and sent in the Laptop for warrantee repairs. The warrantee may be void if you start working on it by yourself.

Dec 30, 2009 | PC Laptops

1 Answer

Grinding fan noise HP dv6 1130TX

First, if you just purchased the unit, you should have the problem fixed by HP under warranty.
HP offers a extended 1 year from the date of purchase. Thats 2 years on startup problems.
You are correct on the noise comming from the fan.
This will not go away and may get worse.
If the fan slows down or stops when needed, the CPU will go for a walk.
Email HP customer care and log your problem.
Make sure you have reg. your unit first.

Sep 16, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Battery time doesnt last long

Generally laptop batteries (Lithium-Ion) come in standard 6-cell and 12-cell configurations, lasting about 1.5 to 2 years before they begin to degrade in their charge capacity.

HP has issued 3 recalls in the last two years regarding laptop batteries, and you can check to see if your laptop qualifies for their replacement program under the recall at:

You can also shop Nextag for laptop batteries that are compatible with the dv600z, here are some search results:

Lastly, if you purchased the laptop at Best Buy for instance, and you purchased the GSBTP (geek squad black tie protection) which is just their in-store warranty, they all come with a free battery replacement for the term of the warranty.

Hope this helps,

Jun 08, 2009 | HP Pavilion dv6000z Notebook

1 Answer

I have an HP Pavillion ZE2000 laptop and it will nto boot up, push button to turn it on. goes to windows page then goes black and nothing happens will nto boot all the way up to windows page with icons. is...

press f8 at startup to get to the windows startup menu, choose "last known good configuration" If that fails, you can choose "disable automatic restart" and the BSOD, Blue screen will appear and give you an error, you can also goto safe mode with the f8 key on startup, choose safe mode, and then click yes at the prompt to start the system restore, pick a date and time the PC worked, and try that.If that doesn't work, you need to restore the PC to factory default state, by using or purchasing restore disks, you would have been asked to make them when you 1st powered on the PC, if you don't have the CD's call HP and order them.

Apr 20, 2009 | PC Laptops

1 Answer


the drivers are corupted, did it come with anytype of software, you mite have relaod the video drivers for that machine, but i would try getting any updated software.

go into control panel open up device manager, open display adapter or right click the on while on display adapter and select updated software.

hp has a very good customer service line that maybe abile to help you faster than 4 wks.


Mar 11, 2009 | HP Pavilion dv6000z Notebook

2 Answers

Blue srren fatal error

you was probably installing updates in the background and youve interrupted install and shutdown improperly (reason)
turn on pc and press f 8. if youve never done this before;as soon as you see anything at startup keep pressing f 8 youll still get to the place you want to start up using last known good configuration.

Mar 02, 2008 | HP Pavilion dv6000z Notebook

Not finding what you are looking for?
PC Laptops Logo

Related Topics:

51 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP PC Laptops Experts


Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Are you a HP PC Laptop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides