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ArcSoft registration I try to register my software but it keeps telling me e-mail and password are incorrect --I have tried for days This came with a scanner Visioneer one touch 9520,

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I think registration of scanner software is not compulsory, you should be able to just skip it.

If you want to register, and it does not work, then submit the problem to ArcSoft, here you get the contact pages:

Email Support

Free phone support (USA) : 510-979-5599

Posted on Oct 25, 2008

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When I try to burn to a DVD I get a message saying"unable to open the ArcSoft mpeg encoder". Where do I find that?

Hello, rcoble880

The best advice I can give you right now is to get in touch with the technical support team at Individual Software. They have helped sucessfully before. The service is FREE. Their policy is to contact you within 48 hours of approaching them.
Go to If you haven't yet registered the product with them, you need to do that at this site before they can help you - in that case, click on "Online Product Registration Form" to do so. When you're registered, complete the form called "Contact Technical Support". It doesn't really take all that long to do. You will be asked to give your computer details, like brand, RAM, operating system, etc., so maybe get all the info that you can before you go to the site. You can correspond via e-mail or phone; I only gave my e-mail adress. This way they can ask questions and you respond. It really is worth trying out.

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Tells me password is incorrect

it mean you remember the password you use when in registration. or you mix but capital and small letter,that is not correct with the original password you use to register.

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ArcSoft TotalMedia 3

esponser(Zoe) 11/2/2010 1:01:34 AM
Hello Nick,
Thank you for using our products.
Regarding your issue, please try to reinstall your TotalMedia 3.5 following these steps(before that, please make sure you keep the original installer):
Step1: Pull out your device and uninstall from Control Panel -> Programs -> uninstall TM, restart PC
Step2. delete these files/folders:
W7 32-bit OS:
C:\Users\current user\AppData\Roaming\ArcSoft
C:\Users\current user\AppData\Local\ArcSoft
C:\Users\All Users\ArcSoft
C:\Program Files\ArcSoft

W7 64-bit OS:
C:\Users\current user\AppData\Roaming\ArcSoft
C:\Users\current user\AppData\Local\ArcSoft
C:\Users\All Users\ArcSoft
C:\Program Files (X86)\ArcSoft
Step3: Clean up the registration files:
1).Go to Start menu and click "Run", type "regedit" and press Enter.
Step 4: Reinstall TM after rebooting the computer.
Hope the above can be helpful.
Thank you for your understanding and interest in our product.

ArcSoft Support

Jan 16, 2008 | Computers & Internet

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