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Motorola W490 keeps freezing and giving me a white screen

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  • tmwana Nov 07, 2008

    my screen keeps freezing on me it so slow

  • Anonymous Nov 24, 2008

    i have the exact same problem

  • Anonymous Dec 10, 2008

    It's always freezing and going white. Sometimes even a weird bluish screen. Sometimes it freezes when I get a text message. It's so annoying! I have to flip it closed and open a bunch of times or hold the red button down to turn it off and back on again.

  • Anonymous Dec 14, 2008

    Mine just started to do this  yesterday and today it made like the screen go white.. and when i hit the red button black lines went across the screen.. almost looked like the ring on the tv from the movie the Ring!   

  • Anonymous Dec 15, 2008

    Mine keeps freezing every time I shut it! The only real thing to make it work is to open it verrrry slowly. And not shut it. It also keeps changing the ringtone on it's own from songs I have bought from t-mobile to "continental" I went to delete that from my sounds but it wasn't there, it is only on ringtones list when I go to change it and I can't delete it from there. I called T-mobile customer service and they suggested deleting pictures off if I had more than 20.

    Didn't work!

  • Anonymous Jan 01, 2009

    same thing is happening to my w490 weird it started with everyone so recent

  • Anonymous Jan 01, 2009

    same thing is happening with my w490 weird its happening to everyone around this time

  • LoneWolf94 Jan 27, 2009

    I have the Motorola w490 and it started freezing on me about 4 days ago and it's driving me crazy! Who knows what this is and what we can do to fix it.

  • Anonymous Jan 31, 2009

    I have the same problem IO dropped my phone but if you go to your phone will be fixe GURANTEEED!

  • Anonymous Feb 11, 2009

    Mine started to do the same about 3 days ago. If I open it it wll display a white screen and sometimes diplays random lines. When it unfreezes it often says that the memory card was removed and then says it was inserted.

    I went to the t-mobile store and they're sending me a new phone :-)

  • Anonymous Mar 23, 2009

    same problem... this phone apparently doesn't last very long.



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I had the same problem. I removed the 4 screws from the display part of the phone (under the little rubber circles), then pried it apart. After it was all apart I simply unplugged the ribbon cable for the display, blew it off and reconnected it. After reassembling, I put the sim card and battery back in and turned it on. I don't know how long it's going to work for, but I was at least able to copy my contacts to the sim card.

Posted on Aug 03, 2009


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