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Problem for Shredders
Generic problem for all Shredders
Mailmate by staples shredder won't turn on
By ksweetie_200 on Oct 25, 2008
We haven't used this mailmate shredder by staples for a while and when I turned it on, it won't work! I don't know what to do. Please help me! Thanks!
Same Problem
May 19, 2009
- Six months old and now won't turn on.Staples offered me £20.00 credit without receipt although cost £40.00.They no longer sell this item must be because of number of complaints,put me off buying from Staples in the future.- GuestMay 15, 2009
- mine light on run fine in reverse no forward to shred - GuestMay 05, 2009
- Mailmate shredder decided after 18 months to not turn on. Cost $90 after tax. Warranty is one year. Worked well when functioning but year and a half obsolesence is ridiculous.- johnedwardsbApr 10, 2009
- same problem, blue light ON, works in reverse, forward doesnt work!!- GuestMar 29, 2009
- Blue light comes on when turned on. Mailmate will go in reverse but, will not go forward. Its practically new. I can't take it back because I do not have the receipt. What a piece of junk. Why would you buy another Mailmate or a Staples brand product, when Staples will not stand behind their products and believe me I "use to be" a really good customer due to my job... - GuestBest Solution
posted on Jan 03, 2009
I took my Mailmate back to Staples and exchanged it for the model that took it's place. It's been working great. Since it was still under warranty when I took it back, it didn't cost me anything extra. SteveChen, I never got to try your solution but I salute you for having the determination to fix it yourself! From what they told me at Staples, the upgrade has eliminated the power problem. Apparently, the last model was just plain crappy as is evident in the number of people in various forums who have had the same problem. I'm keeping my fingers crossed that the new model is indeed free of power issues!
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Solution #2
posted on Jan 03, 2009
I just fix my mailmate shredder. I had same problem- no power, no blue light. Problem is power switch- top of unit.
After remove all screws- good luck, you need LONG-LONG screwdriver and one short screwdriver with out handler, because few screws almost imposable to remove. I did make few holes on bottom of unit to remove 4 screws.
you have two ways to fix switch problem-
1. replace it, if you can find new switch.
2. solder two wire to switch and make a hole on top of unit. when you need to power unit, turn back switch on and touch two wire as switch.
Good Luck!
After remove all screws- good luck, you need LONG-LONG screwdriver and one short screwdriver with out handler, because few screws almost imposable to remove. I did make few holes on bottom of unit to remove 4 screws.
you have two ways to fix switch problem-
1. replace it, if you can find new switch.
2. solder two wire to switch and make a hole on top of unit. when you need to power unit, turn back switch on and touch two wire as switch.
Good Luck!
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No
Solution #3
posted on Mar 10, 2009
I took my mailmate out into the driveway. got in my truck and ran over it two or three times. it doesn't work any better but I feel great.
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Solution #4
posted on Oct 17, 2009
I HAVE A MAILMATE SAME THINGS HAPPENING BUT LAST SATURDAY IT BLEW UP IN OUT FACE .,., PLEASE BE CARFULL AND THE COMPANY IS TELLING ME DIFFERENT THINGS THEY MAKE IT AND THEN THEY DON;T AND NOW THE COMPANY THAT MAKE IT IS GOING TO CALL ME.. MY HUBBY ARM HAIRS WERE BURNT AND I FELL BACK AND GOT ALL THE SMOKE IN MY FACE EYES AND NOSE,.., BEING PASSED AROUND BUT TOLD NOT TO DO ANYTHING THEY WILL ARANGE FOR A PICK UP??
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Solution #6
posted on Nov 21, 2009
My unit had a blown fuse on the internal circuit board- it's soldered onto the board, so not so easy to replace. Just getting the main shredder unit separated from the base took some time to figure out- it's glued-in on the front panel so some careful prying and separating are called for. Then the screws are easily accessible with a regular #1 phillips screwdriver.
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Solution #7
posted on May 26, 2009
It looks like there is a switch attached to the back of the unit that kills the power when you remove the trash drawer. I believe that when you empty the bin the piece attached on the drawer that activates the switch falls off with the shredded paper thus leaving the unit dead.
Any idea where to buy parts ?
Any idea where to buy parts ?
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16 Other Users Have The Same Problem - Continued
Comment by Guest, posted on Mar 28, 2009
yes, same problem here. On switch was always funky, but now it won't turn on at all!
Comment by Guest, posted on Mar 28, 2009
We're bringing ours back today....same problem...worked well for 3 months and now just won't turn on at all...
Comment by mini14gb, posted on Mar 19, 2009
Yep same thing here after about a year of lite service. I wonder if they will take it back w/o receipt?
Comment by Guest, posted on Jan 21, 2009
I have the same problem. Was working for few months. Used only 15-20 times and it suddenly stopped working. Called staples and they said to send it to their repair center in Brooklyn and they will fix it for no cost but I need to bear the cost of sending. Don't know yet if it is worth.
Comment by CrazieMom, posted on Jan 07, 2009
I just went to turn mine on and it won't turn on. Worked fine the last time I used it a few onths ago. Husband is in taking it apart now to see if he can put a toggle switch on it.
Comment by Guest, posted on Dec 30, 2008
I have the same problem, used it last night for the first time in about a year. Just stopped working, no warning that anything was wrong. Now it won't turn back on. This shredder is terrible and I am disappointed in Staples for selling a defective product.
Comment by jimdev65, posted on Dec 02, 2008
Same problem emptied container and wold not turn back on,
Comment by 2smartchix, posted on Nov 27, 2008
Same thing happened to me. I turned the power off and pulled out the shredder tray to empty it, then when I put the tray back in, the power wouldn't come on. I've had this shredder less than 2 months and have probably used it less than 20 times! The red overheat light has never been on.
Comment by Guest, posted on Nov 27, 2008
Same thing happened to me. I turned the power off and pulled out the shredder tray to empty it, then when I put the tray back in, the power wouldn't come on. I've had this shredder less than 2 months and have probably used it less than 20 times! The red overheat light has never been on.
Comment by Guest, posted on Nov 24, 2008
I have the same problem but I have been using it and then all of a sudden one day it just wouldn't turn on. I think it is a piece of ????????
Comment by luisperez, posted on Nov 15, 2008
yes I have the same problem
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