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Samsung washing machine smell

We brought a new washing machine a top loader by samsung, its a new model out. We have had it for two months but since the first time we used it, it started to smell like stale water - the following day, we use it again and its fine for a few hours but the stale water smell keeps coming back. we have checked all filters & its all clean as its so new. the company reackon its no a problem & just keep the lid shut, but it stil smells & if we dont use it for 2 days it smells out the whole house. The house is not at fault as the machine we had before never caused this problem and there is no smell when we take the machine out of the room.

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  • rich_ang Oct 29, 2008

    sorry if the rating was offensive, i just was hoping for a permanent fix.
    i have used dettol in wash rinse, which is antibacterial and we always leave the lid up (they just suggested putting it down but it didnt help) & i regularly hot wash. our last machine didnt smell so i feel frustrated that i paid $1000 for a new fancy machine & i have to pt up with the smell. i think it is a poorly designer washer.

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Keeping the lid shut is one of the worst things you can do for a washer. Obviously, the company you spoke to does not know what they are talking about. It is strongly recommended that you leave the lid OPEN when not in use in order to ventilate the wash tub and allow it to dry. There is always a small amount of residual water in the drain pump and lines, however, that will not evaporate. With the lid shut this residual water can sour and cause odors.

Consumers that do not normally use a HOT water cycle, do not use bleach, or run the washer infrequently can also experience odor problems with mildew and odor. It is recommended that you run at least one HOT cycle per week, or run a cycle with bleach when washing whites to keep bacteria and odors to a minimum. I hope this advice helps you. Let me know if you require further assistance.

Posted on Oct 26, 2008

  • Jeff Rockwell
    Jeff Rockwell Oct 27, 2008

    "Thanks for Trying"? You could have at least provided some feedback as to "why" this info wasn't sufficient. The last line I wrote to you said that if you require further assistance please let me know. This is a web forum where we exchange information to provide solutions to your questions. Many of these questions are vague in nature and we offer a "best guess" assessment based on our experience. My solution was based on the fact the I have personally worked on this type of washer numerous times and have experienced this problem you have described on many occasions. I also, personally own a washer of this type and have never had problems with odor or mildew following the advice that I gave you. Have you attempted anything I suggested?

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