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This could be caused by some of the ink jets on the cyan print head. Try the printer maintenance to clear the printer nozzles. After several deep cleaning attempts and there is no improvements in the print then a new print head is required.
Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles. If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive. It may be more cost effective to buy a later model and better printer thanreplace the print head.
The cyan print head may be blocked. Try several deep cleaning of the print head to see if it can clear the blocked cyan print nozzles. Also check the cyan cartridge, make sure it is not empty. If none of this works then the print head needs to be replaced. NOTE the print head is not a cheap item, you may consider putting the money towards a new and better printer.
The chances are you have a defective cyan ink cartridge. If you are using an aftermarket/reloaded cartridge and the cartridge chip is defective. First try a new cartridge. The best bet is a new OEM cartridge, run the deep cleaning utility 3 times. The nozzle may be clogged and this will clean the nozzle.
Aftermarket/reloaded cartridges ink do not always meet the specifications for the printers that use the finer inks.
Let me know if this works for you. Thanks.
Have you done the nozzle check print? It would show if any colors are missing. While ready with the green light on, press and hold the resume button until the green light flashes twice and release, it will print the nozzle check. You also can't use the photo magenta or photo cyan in this machine, you need the regular cartridges.