Question about Dyson Slim DC18 All Floors HEPA Bagless Upright Vacuum - Iron/Titanium/Yellow

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Dyson slim dc18 turned off - Dyson Slim DC18 All Floors HEPA Bagless Upright Vacuum - Iron/Titanium/Yellow

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  • Official Brand Answer
  • 2,572 Answers

Hi there,

If your DC18 shut off during use, it may have overheated due to a blockage, or because the filter needs a wash. Once the machine cools down, you should find it runs again - but to prevent this from reoccurring, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Posted on Feb 24, 2012

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pippall
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SOURCE: Blockage in pipe of my dyson slim dc18

There sould be a rubber flap under the pipe.Pull it down to remove dust and **** that gets stuck.

Posted on Dec 27, 2009

Testimonial: "He was very helpful in his suggestions and after the first suggestion didn't work out he provided another. Thanks for the help."

  • 1 Answer

SOURCE: i have a dyson DC18 slim all floors i have no

I realize this questioned was posted >1 year ago, but in the event you still have the poor suction/wheezing or if anyone else has this issue, here's what worked for us.
Use a plumbers sink snake to unclog the "pipe". I thought it was the pipe on the right hand side (when you're looking at it) which needed to be unplugged. There was a little in that size, however we retrieved the nastiest "hairball" out of the left hand side (when you're looking at it) and after removing that, and re-testing, the suction was incredible. In addition, the "wheezing" noise was no longer there.
Good luck

Posted on Jan 28, 2011

  • 694 Answers

SOURCE: I have a Dyson slim DC18 all floors, the power

You can order the switch from the following sites. According to the first site, the DC17 and DC18 switches have the same part number, so I'd use the second site. It costs less. I didn't check the shipping costs, though.
http://www.marbeck.com/vacuum_parts_dyson.html

http://www.govacuum.com/5359-Dyson-DC17-Switch-Part-Number-910971-01.aspx

Posted on Mar 14, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: how to replace on-off switch

    Hi there,

    I'm sorry to hear you're having difficulties with your DC18's on/off switch. Unfortunately we can't provide you with directions on how to replace the switch, but if you haven't already got in contact with us directly, I'd encourage you to do so. One of our experts will be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 06, 2011

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