Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

1 Answer

My dyson dc16 shuts off after 10 seconds its charged overnight but no good filters are clean but nothing I used it about 25 times a year .the batteries cost to much to replace for this expensive vac

Charging over night but it runs for only 10 seconds if dyson knows its batteries have a problem don't sell them ,people are hurting with tough times.

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly, as we'll be able to run through some troubleshooting steps over the phone with you to establish the cause of this issue. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 14, 2012

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 389 Answers

SOURCE: Dyson DC16 Handheld Vacuum Cleaner Manual

Yes! Go to www.dyson.com/support. Click on "using your dyson", then (next window) on "select your model", then (next window) on "select your model" again, then (next window) on "DC user guide". And there you are, you've got a copy of the user manual.
Please remember to rate this response. Thanks!

Posted on May 17, 2009

  • 2 Answers

SOURCE: my dyson dc16 is not holding a charge

I had that SAME problem! It ran for just a few seconds after having a full charge. Cleaned the filters, tried everything. Just needed a new battery...

My Dyson DC16 hand vac's battery finally went out at 4 years, which is about right. I didn't want to pay Dyson $75.00 for a new one!

I found a good deal on ebay for new batteries that didn't break the bank!
That's all it needed.

It's good to have my hand vacuum back! I missed it!

Rock on Dyson.......

Posted on Jun 22, 2010

promo7uk
  • 19 Answers

SOURCE: Dyson DC16 has broken impeller. Need schematic

you cannot buy the impella but i have a complete motor for spares if u think your upto the job pls msg me,, promo7uk2@hotmail.com

you pay postage costs via paypal and 10£ for motor and its yours,

Posted on Jun 26, 2010

  • 43 Answers

SOURCE: can i get instructions for my dyson DC16

Here is the link....just select the dc16 model you have and you can veiw and save or print the manual!

http://www.dyson.com/support/help.asp?model=SUP-DC16&article=1374

Posted on May 10, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc16 battery not hold full charge, all three

    Hi there,

    If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.

    You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Oct 04, 2011

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    My dyson shuts off after just a few seconds of run time.


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    You can see the manual for the DC16 here: (
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    Jul 20, 2014 | Dyson DC16 Root 6 Bagless Handheld...

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    Jan 03, 2014 | Dyson DC16 Root 6 Bagless Handheld...

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    Hi its Darran at Dyson.

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    Kind regards
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    My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently...


    Hi its Darran at Dyson.

    From your description of the problem, it sounds as though there is a problem with the battery.

    Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

    Kind regards
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    Dyson Customer Service

    Jan 31, 2010 | Dyson DC16 Root 6 Bagless Handheld...

    1 Answer

    My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.


    I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

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    Dear Michael_Stad,

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