Question about SanDisk Sansa e260 MP3 Player

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Sansa 260 4GB

While trying to wipe all songs and pics from my Sansa I seemed to wipe out everything. It is not recognized by my Windows Media Player or Windows XP. I can't do anything w/ it. The screen reads "Load main image failed Switch to Recovery mode". I am not at all computer savvy. I would greatly appreciate any help!

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  • Hessian71 Oct 26, 2008

    Unfortunately no. The computer offers no prompt, there's no icon under My Computer, I can't find it, at least if it is recognizing the Sansa as anything. The only thing that happens when plugged in, Sansa screen shows message in my earlier post and the neon blue "dial" under the screen lites up.

  • Hessian71 Oct 27, 2008

    I followed this link to another that had enogh directions(and a download) that got my Sansa to at least be recognized by my computer( under My Computer you will see Sansa e260 along w/ the other drives) unfortunately that's it. No pop up window asking if I want to use Windows Explorer to manage files and in Windows media Player I can't sync still. So Sansa "looks" like it works, but I can't delete remaining "bad tracks" or add new ones. Any more help?, so far I'm geting a little more hopeful with the results I'm gettin'. THANX!

  • Anonymous Oct 30, 2008

    the same problem, load main image failed switch to recovery mode

  • Hessian71 Oct 30, 2008

    I am happy to say w/ your help and some assistance of a co-worker my Sansa is now up and runin' again. I am happily transferin' photos and music. Thanx for all your help.

  • Backwoods_d Nov 01, 2008

    I have 500 "Bad Tracks"on my e260 player that will not erase.I tried to format,didn't workand all folders appear to be empty. other tracks play and delete just fine.pls. help? thanks

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Will Windows read it as a flash drive?
If so, find a file recovery program like undelete or something, use it to restore your files, then turn on the sansa, then select format( if it is a view) and it will delete all your songs

Posted on Oct 26, 2008

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When using Windows Media Player 11 to delete, you have to look carefully at the folders on the left hand side of the window in the "Library" Tab - the first set of folders are the songs stored on your computer only. If your mp3 player is plugged into the computer and the computer recognizes that it is plugged in, you will see an icon of your Mp3 player in the list of items in the library tab. You must double-click that icon of your mp3 player and bring up your music files that way. Delete the files from there, and it will usually (not always) ask you "this will permanently delete files from your device" blah blah blah. You're there.

If it is physically preventing you from deleting songs on your player, then you will have to use another method to wipe the songs clean:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
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Preventive Medicine: To prevent Windows Media Player from adding all of your My Documents files to the Sansa player every time you connect the Sansa to the computer - Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Set up Sync". When a window pops up, uncheck the box that says "Sync device automatically".
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Quick Method 2 - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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1 Answer

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There are a few different ways to delete songs off your player.

Preventive Medicine: To prevent Windows Media Player from adding all of your My Documents files to the Sansa player every time you connect the Sansa to the computer - Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Set up Sync". When a window pops up, uncheck the box that says "Sync device automatically".

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Quick Method 2 - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

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