Question about Kwikset 909 909-15 Satin Nickel Smart Code SmartCode Signature Series Touch

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My smart code door lock is not working - Kwikset 909 909-15 Satin Nickel Smart Code SmartCode Signature Series Touch

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Since you did not provide any specifics about the problem, here is the contact link for Kwikset, with phone numbers and contact hours:

Call them.

Posted on Feb 24, 2012


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Kwikset smartcode deadbolt newly installed unlocks when lock button pushed. I have taken batteries out and reset few times with no success.

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First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says "Door Direction Jumper". If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3. A is right handed, B is left handed.
These instructions will work just fine for you:

Notice that the above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

These locks are made to work on a door which, when you stand outside and face it, has its hinges on either the left-hand or right-hand side of the door (= door "handedness").
The jumper controls that for the appropriate installation. Yours is set wrong!

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1 Answer

My keypad won't light up when door is locked whe you push lock won't light up green

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

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I don't have the definitive answer to this one, so I suggest you contact Kwickset directly. Here is a link to their contact information:

Good luck!

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1 Answer

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The Tab that locks the door or click you would say is either broken or the door is out of alignment... might have to remove the tab and purchase and install a new one

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