Question about Sansui DTV2760 27" TV

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Bad sound-garbled and goes off on certain channels.

I bought a Sansui dtv2798 27" and some of the stations -channels have static and the sound goes off. Usually when I change from channel 151, for instance, to 154 tha sound comes back. The words are partial and garbled sometimes.

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  • jcadla Oct 28, 2008

    It turned out to be the Dish receiver. I decided to go over everything connected to the TV and found the same thing happened on another TV when I connected it to the same cable. I reset the receiver,-unplugged it for a while-ten minutes- and the trouble went away. Thanks for your suggestion. Jim

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  • Sansui Master
  • 520 Answers

Go into the menu and make sure the SAP is off.

Posted on Oct 28, 2008

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The problem is most likely your SAP being turned On.

SAP was created for audio programing including translations into a 2nd language. On nearly all sets, the SAP being ON will essentially select an alternate audio stream and will de-select or mute the main audio from the channel your are viewing. However not all TV stations have SAP enabled.

I am the Chief Engineer of a TV station in Denver, CO. We are not using SAP so if you selected SAP while watching my station you would get noise or static. There would not be any audio there.

Go to the front panel of your TV and select the "MENU" function. Step through the menus to Audio features and De-select SAP or Enable your main audio and this should take care of the problem. Alternatively you might be able to unplug your set for a period of time and it would reset itself. I used to get calls from elderly viewers when the set wouldn't pick up the UHF TV stations anymore. These were always after a power failure and the set had defualted to factory settings,

Different set manufacturers use different menu schemes and withou a password feature, these menus are so simple a small child playing with those fascinating buttons can change them for you to something you really don't want.

Good luck and write back if you can't find it. The set manufacturer and model number would help me look up a menu tree for your TV set.

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