Question about HP Scanjet 8350 Flatbed Scanner

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I having hp scanjet 8350 scanner+adf its not scanning and automatic document function also not working but when i disconnect the adf /tma cable the flatbed scanner start working perfectly but again when i connect it back its showing me processing and after ready status on screen can any one help me with the solution

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  • Master
  • 536 Answers

Thank you for writing a complete question that we are able to understand. It's nice to see a well worded question on here for a change.

To answer your question, this sounds like either a driver or firmware problem with the scanner. You can download the latest driver for your scanner from the HP support site here (click here) and download the available firmware upgrade for your scanner as well from the same location.

I would check to make sure that you have the latest driver first, and install that first if you do not. Then I would install the firmware upgrade immediately after, since it seems to fix the error that you are experiencing:


"Scanner hangs and does not respond when scanning many pages from the flatbed."


Good luck and thanks again for the well worded question!

Posted on Feb 14, 2012

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SOURCE: Blank Scan from HP Scanjet 5590 Flatbed Auto Feed

Scanning is possible in 'Text' mode and 'Picture' Mode. In text mode, which is simple 'Black & White", this can happen, particulalrly if the text is in color. Either you increase the contrast settings or scan the document in Grey/color and convert it to B&W using the software. By this you need not check if there is output!. ( I am assuming that otherwise the scanner is performing okay). File size in B&W is very small as compared to Grey/color.

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SOURCE: HP ScanJet 5590 ADF doesn't engage

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SOURCE: HP ScanJet 2400 Flatbed Scanner search inside hp scanjet 2400 fla

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SOURCE: Install feed rollers in ADF of HP scanjet 5590

You can get a service manual at this website address (HP website):

http://h10061.www1.hp.com/ccsearch/search?pname=HP+Scanjet+Scanner&qry=instruction+manual&submit.x=7&submit.y=4&ctry=emea_africa&lc=en&dlc=en&mode=fb&tmv=0&method=prodFinder&pid=&productBigSeriesOid=&spid=&opname=&pname_desc=&ptype=&stype=&contextual_lname=&spname=&temp_hql=&search=0

Posted on Mar 06, 2009

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1 Answer

TMA doesn't work ;code 22


If 22 is blinking in the Scanner LCDThe Transparent Materials Adapter (TMA) may be attached incorrectly or is broken.
  1. Disconnect the scanner power cord.
  2. Disconnect the TMA cord from the scanner.
  3. Verify there are no bent or broken pins in the cord plug of the TMA. If the cord has bent or broken pins, it will be necessary to contact HP .
  4. Reconnect the TMA cord to the scanner.
  5. Perform a self-test on the TMA. Click here for instructions to do a self-test on the TMA (bps05670) .
  6. Check that the TMA is properly positioned on the scanner glass; either reposition the TMA in the positioning plate or reposition the positioning plate on the scanner glass.
  7. Reconnect the power cord to the scanner.
  8. Attempt to scan.
If 22 "The scanner could not scan" displays on the screen and the Transparent Materials Adapter (TMA) is being used
  1. Disconnect the scanner power cord.
  2. Disconnect the TMA cord from the scanner.
  3. Verify there are no bent or broken pins in the cord plug of the TMA. If the cord has bent or broken pins, it will be necessary to contact HP .
  4. Reconnect the TMA cord to the scanner.
  5. Reconnect the power cord to the scanner.
  6. Perform a self-test on the TMA. Click here for instructions to do a self-test on the TMA (bps05670) .
  7. Attempt to scan.
  8. If the scanner still does not function, follow the instructions for resolving USB initialization and related communication errors (bps03850) .
If 22 "The Scanner could not scan" displays on the screen and the TMA is not being used
  1. Disconnect both the scanner power cord and the USB cable.
  2. Perform a self-test on the scanner if it has a built in self-test. Click here for instructions on performing a scanner self-test (c00030441) .
  3. If the scanner passes the self-test, reconnect the USB cable and attempt to scan. If the scanner fails the self-test, it will be necessary to contact HP.
  4. If the scanner still does not function, follow the instructions for resolving USB initialization and related communication errors (bps03850) .

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Need user manual and software for a HP ScanJet 4p scanner


HI...................


HP ScanJet 4p Scanners - How to Use the Automatic Document Feeder (ADF) gtabseps.gif
gtabblt.gif Tips for Using gtabblt.gif Step 1 - Load the Paper gtabblt.gif Step 2 - Scan the Document gtabblt.gif To Scan a Single Page gtabseps.gif Tips for Using
  • Remove any paper from the copyboard glass before using the ADF.
  • Straighten any curls or wrinkles from documents before putting them on the document tray. If this is not possible, do not scan these documents using the ADF. Instead, use the copyboard glass or make a photocopy of the documents and scan the photocopies.
  • Remove staples, paper clips, and any other materials from documents.
  • Avoid documents with tears, perforations, or punch holes.
  • Do not use the ADF to scan sheets of uncommon paper or other media, such as the following: - transparencies - gummed-backed paper - magazine pages - lightweight ("onionskin") carbons
  • For paper smaller than 5 inches (127 mm) by 7 inches (178 mm) or larger than 14 inches (356 mm) by 8.5 inches (216 mm), use the scanner glass instead of the ADF. Paper smaller than the minimum size may cause a paper jam.
  • For paper lighter than 16 lb bond (60 g/m sq) or heavier than 32 lb bond (120 g/m sq), use the scanner glass instead of the ADF.
  • Before scanning, always push the front of the ADF downward to the scanner to ensure that the magnetic latches are engaged.
Step 1 - Load the Paper Besides the instructions below, quick reference decals on the input tray and access hatch show the order of steps for paper loading.
  1. Turn on the scanner.
  2. Ensure the scanner's scanner glass is free of paper.
  3. Turn the green paper load lever into an upright and open position. Refer to decal number 1 located on the ADF access hatch.
  4. Put the top end of the paper stack face up on the input tray. Refer to decal number 2 and pointer arrows on the ADF input tray.
  5. Push the paper stack up against the green document guide and slide it right against the green registration stop, which is in the middle of the paper load window.
  6. Turn the green paper load lever 45 degrees into the closed position. This will secure the paper stack. Refer to decal number 3 on the ADF access hatch. The ADF is now loaded and ready for scanning.
Step 2 - Scan the Document The ADF works with many software packages that are compatible with the HP ScanJet color scanners. To scan a document, refer to the user's manual of the software package being used. To Scan a Single Page To scan a single page while the ADF is installed on the scanner, do the following.
  1. Remove any pages from the ADF input tray.
  2. Raise the ADF.
  3. Place the page on the scanner's copyboard glass.
  4. Lower the ADF all the way and do the scan.

  • LINK OF THE USER MANUAL IS GIVEN BELOW.............
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=25293&prodTypeId=15179&objectID=bps01187


  • LINK OF THE DRIVER IS GIVEN BELOW................

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId=15179&prodSeriesId=25293

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Hp scanjet 3690 is not support by Microsoft Windows 7


Hi, 1)Go to the below link. http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=298545&lang=en&cc=in&prodTypeId=15179&prodSeriesId=298543&taskId=135
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The printer is telling you that the automatic document feeder is jammed. Try using a flashlight and look for any shreds of paper - no matter how small - in the paper path.

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Disconnect the power supply from the back of the scanner base.
Disconnect the USB Interface cable and the ADF Accessory cable from the back of the scanner.
Press and hold the E-mail and Copy buttons at the same time. While pressing the E-mail and Copy buttons, reconnect the power supply to the scanner.
Reconnect the power supply and turn on the scanner.
Press the Scan Doc button. the carriage will start moving back and forth in the full scan bed length. To exit test, disconnect the power supply.

now try to scan the document ..........

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If LCD displays Error 06 or Error 09 , the TMA might require service
Press SCAN PICTUREc00068011.jpg button once (see Figure 3 above). The TMA lamp should turn on (see Figure 4 above). If pressed a second time, the TMA lamp turns off (if TMA is detected). NOTE: The scanner carriage lamp should be off when the TMA lamp is on and should be on when the TMA lamp is off. The only time the TMA could not be detected is if the accessory cable is not plugged into scanner

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ADF paper jam, when there is none


If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

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If you are using WinXP or Vista, the drivers for the device are part of the driver packages included with the operating system. As far as software to operate the scanner, MS Office products include the capability to use an attached scanner to scan documents and images as well as a Document Imaging Tool and a Document Scanning Tool.. Many other packages also offer the same type of functionality. Going directly to the HP site (www.hp.com) and selecting the Support and Drivers tab, selecting the 'download drivers and software' button and entering 'scanjet' and the specific model number of your device can give you any software that they still have available for your product. They have a long list of scanners that they provide DeskScan and Copy software for WinXP/Win2K, etc. The newer ones also have updated drivers and software for Vista users.

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According to the manual, you should always scan from the HP scanning software to scan slides using Scanjet transparent material adapter. There is no button that you can set for default slide scanning properties. This is shown on page 8 of the manual for the 3500 series scanners. The manual is available here: https://www.manualslib.com/manual/72847/Hp-Scanjet-2300c-Series.html?page=13#manual .

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I hope this helps. Please add a comment with your OS if you are still having problems. Some newer OS versions may have installed generic drivers for the ScanJet 3570C. The generic driver might not communicate with the TMA properly.)

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