Question about HP Office Equipment & Supplies
I having hp scanjet 8350 scanner+adf its not scanning and automatic document function also not working but when i disconnect the adf /tma cable the flatbed scanner start working perfectly but again when i connect it back its showing me processing and after ready status on screen can any one help me with the solution
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Posted on Jan 02, 2017
SOURCE: i having hp scanjet 8350 scanner+adf its not scanning and automatic document function also not working but when i disconnect the adf /tma cable the flatbed scanner start working perfectly but again wh
Thank you for writing a complete question that we are able to understand. It's nice to see a well worded question on here for a change.
To answer your question, this sounds like either a driver or firmware problem with the scanner. You can download the latest driver for your scanner from the HP support site here (click here) and download the available firmware upgrade for your scanner as well from the same location.
I would check to make sure that you have the latest driver first, and install that first if you do not. Then I would install the firmware upgrade immediately after, since it seems to fix the error that you are experiencing:
"Scanner hangs and does not respond when scanning many pages from the flatbed."
Good luck and thanks again for the well worded question!
Posted on Feb 14, 2012
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