Question about Webroot AntiVirus with AntiSpyware & Firewall: Windows

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I have Webroot installed and since I have been having trouble with the secured on-line banking I use. Can you help?

After signing onto my on-line banking it asks a challenge question and if this a personal computer. I answer the question and indicate that this is a personal computer (vs Public computer). My problem is that every time I log-in - I am asked a challenge question again. I didn't have this problem before I installed Webroot. I had MacAfee before. I have worked several days with my on-line banking folks to no avail. Can you help?

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I recommend the kaskersky total, it works for me for years in my online banking.

Posted on Dec 04, 2017


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Posted on Jan 02, 2017


SOURCE: Webroot antivirus won't run.

I'd uninstall and go with something like Avira Antivirus
I haven't had ANY issues running this program. All I deal with is the occasional pop up when new definitions are installed. For what it can do, I think it's the best out there for it's price
If you wish to stick with sounds like it's conflicting with other program/s. Make sure your program is compatible with your OS. It wouldn't surprise me in the least if it were Vista.

Posted on Jul 09, 2009

SOURCE: WebRoot antivirus & antispyware seems to turn off Windows firewa

click on start, then go to control should see windows firewall options just double click it,,the open it make sure click on the option button "on (recomended)" this will turn your firewall on permanently

Posted on Jun 06, 2010

Testimonial: "Good Idea, but I still get the popup saying my firewall is off,evn though The control panel does indicate that it on."

SOURCE: at start up of computer a message

Contact WebRoot they will walk you through the process on line.

Posted on Jun 16, 2011

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2 Answers

Is webroot installed on my computer

Webroot is an excellant antivirus and internet security suite for computer protection. If you want to see if it is installed, check the programs folder.

Likewise if you haven't purchased a license yet, be sure to check out our Webroot SecureAnywhere Internet Security 2017 Review.


Feb 12, 2017 | Webroot Computers & Internet

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I'm having trouble login onto on line banking, checking account

notify bank make sure they have current email address also a lot of banks use site keys check your password make sure capitals and numbers signs

Jun 03, 2015 | Computers & Internet

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I bought webroot 2011 and tried to install so I uninstall and processing installing something happened now i can not go on line and can not finish install and error says error 2 and kill failed .would you...

As of late 2012, Spy Sweeper is discontinued and should not be used. Webroot has replaced SpySweeper and other Webroot products with Webroot SecureAnywhere.

Jan 24, 2012 | Webroot Spy Sweeper (spysweeper) for PC

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Error message

What type? Please describe. However is the error is upon installation here are some tips:

The Windows Installer Service is required to install Spy Sweeper/Webroot AntiVirus 5.8 or Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essential 6.1. However, by Microsoft's design, the Windows Installer in not available in Safe Mode. On rare occasions Safe Mode installation is still desirable, so Webroot has engineered a method to make this possible. This method uses a file called "SafeCore.exe".

If the installation is performed using "Safe Mode with Networking" and an active internet connection is available, the Version Guard feature of our installer will automatically download and run SafeCore.exe. No action on the part of the user is required. Otherwise SafeCore.exe will need to manually be placed in the same folder as the standard Webroot software installer.

(Example: if the installer file is already on the Windows desktop, copy SafeCore.exe to the desktop as well, and then run the Webroot AntiVirus/Spy Sweeper/Webroot Internet Security Essentials 5.8/6.0 installer to begin the installation process).

To obtain a copy of SafeCore.exe, please first check what version of the Webroot software you are trying to install. Right click on the installer and choose Properties, and then click on the Version tab. A File version will be listed.

  • If the file version is, please click SafeCore.exe to download the SafeCore files specifically designed for and place it in the same folder that the installer is located in.
  • If the file version is, please click SafeCore.exe to download the SafeCore files specifically designed for and place it in the same folder that the installer is located in.
  • If the file version is different than the two listed above, please contact Webroot Technical Support for an alternative option.

If the computer you are trying to install on does not have a network connection, it may be required to transfer this file from one machine to another using removable media such as a USB drive or CD-ROM.

If installing Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials 6.0, the Backup Component may not install completely in Safe Mode since it contains components that require the Windows Installer Service to install completely. You will need to re-run the installation in normal mode to activate the Backup component.

Feb 21, 2011 | Webroot Spy Sweeper (spysweeper) for PC

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Problem logging on to banking site

Some browsers are more sensitive to that than others. Have you tried using another browser (Firefox, safari or Opera)

Apr 08, 2010 | Computers & Internet

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I have webroot antivirus and spysweeper on this home computer, but my husbands laptop has no security on his at all. Now he has gotten something called Security Tool virus on his and we CANNOT GET RID OF...

He is learning the hard way!!

Install "malwarebytes" free from the internet (Best free anti-spyware on the net) / install / update / full scan / remove everything that shows.

My strong advice is to PAY for an anti-virus program as they are far superior to free ones.

Mar 16, 2010 | Webroot Spy Sweeper with AntiVirus:...

1 Answer


Hello there:
please try these links and see if they will help you.
hopefully you have the genuine product

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Sep 15, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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