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White screen, key pad locks up Moto W490

Hi, I have a W490 that has recently developed some serious problems. The screen whites out and takes 5-10 minutes to come to, until then, the phone is completely inoperable. Occasionally upon opening the phone, the screen will go to black, like it doesn't recognize that it's open. Once in a while the key pad actually locks up and doesn't allow any dialing, removing the battery usually fixes that problem.

The phone is technically under warranty until 03/01/09 but since I didn't purchase it from an 'authorized dealer' neither Motorola or T-mobile will touch it.

Anyway, I've done some searching and this is a common problem with these phones. I was just wondering if there's a solution that I might be able to come up with to get it working again? Replace the LCD? any Ideas?

Thanks!

Posted by on

  • mycatjj May 10, 2009

    I have had my W490 for a little over a year and today the screen went white, I can;t use my phone at all. I have tried taking battery out, nothing!!!!! I have replaced the sims card, still nothing!!!!

    Can anyone help me or tellme what I am looking at as far as repair? Is it worth the money to even repair it?

    THANK YOU!!!!!

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  • 6 Answers

Update the software for your phone for free.
Click on the following link:

http://direct.motorola.com/hellomoto/support/update/

Posted on Oct 25, 2008

  • newlife_1921 Oct 25, 2008

    Update the software for your phone for free.
    Click on the following link:

    http://direct.motorola.com/hellomoto/sup...

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