Question about Logitech Cordless Mouse

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My mouse does not work...it's a wireless 2.4ghz....only 1 month old.....ps..get more customer service staff...i have been waiting for someone to pick up for 30 minutes....no toll free #....this is a joke! I work for the largest dental insurer in the nation..i am going to strongly recommend that no logitech equipment is purchased due to lack of customer service...thanks for your help! I will "patiently" wait for your feedback.

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Send an email.
You will get a response within 24 hours. If not, please explain your issue in detail here, and I will try to assist you as best I can.
Have you tried the online knowledge base? Try that first.

Posted on Oct 30, 2008

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Posted on Jan 02, 2017

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Usb receiver broke on my kensington pilotboard desktop set, any ideas


You can contact Kensington's customer service and see whether they will ship you a replacement. As an alternative, you could buy another Kensington Wireless Pilot Board mouse and use its receiver. As a third alternative, you could buy another Kensington wireless mouse or keyboard and see whether the receiver for that will pick up the Pilot Board keyboard. Finally, you could buy another wireless mouse or keyboard (not Bluetooth) and see whether its receiver will pick up the Pilot Board.

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How can i contact dell ? if its via email it would be much help .i want dell costumer service email ,,,can someone help me please !!!?? or can i get their international phone number to call them...



Contact Dell Support or Customer Service by phone. Please have your system service tag or an order number ready to enter upon calling.

Product Support:

General Number:
1-800-624-9896

Employee Purchase Program:
1-800-274-1410

Student, Faculty & Staff Purchase Program:
1-800-274-1410

Customer Service:

Order Status:
1-800-433-9014

Dell Preferred Account / Dell Financial Services:
1-800-283-2210

Home & Office:
1-800-624-9897

Small Business:
1-800-456-3355

Medium Business:
1-877-671-3355

Employee Purchase Program:
1-800-274-1410

Student, Faculty & Staff Purchase Program:
1-800-274-1410

Sep 01, 2011 | Computers & Internet

2 Answers

My mouse just stopped working, the lights are on, but the curser wont move


Dear i have send number of customer care.

i just talked to customer support, and i have to send the mouse back (again) to this poor online store, i feel bad for them, its probly costing them money to fix this retarded mouse, i asked bout getting it replaced with a g9-x buti dont think the guy didnt have a clue about what i meant :/

if any logitech staff are reading this my case number is :090907000771 can someone help me out, i reallyshouldnt have to mail off my mouse wait 2 weeks at my own expense, just to get another g9 that doesnt work

thanks.

May 07, 2010 | Labtec Wireless Desktop Keyboard/Mouse...

1 Answer

I just picked up a intelligent wireless keyborad


if they are USB or PS/2 Just turn off your computer unplug the old keyboard and mouse and plug the new ones in. It may take windows a minute or two to recognize the new keyboard and mouse.

Dec 17, 2009 | Computers & Internet

1 Answer

Wireless keyboard and mouse freeze more and more frequently


Try pressing the green button on the mouse receiver and the green button on the bottom of the mouse. I believe that they serve to connect to each other. Mine went out when I changed the battery. Sometimes I think that my computer acts funny when the wireless parts pick up some stray signals from the neighbors. At least that happened to my garage door when the neighbors installed some new wireless computer equipment!!

Mar 30, 2009 | Dell Wireless Keyboard Optical Mouse w0147

1 Answer

Hp optical ps/2 3 button wireless mouse


have you tryed to reconnect it?

I supose you put the same type of batterys in? same voltage and so on. it might be that the mouse doesnt get enought power.

Apr 30, 2008 | HP Wireless Optical Mouse

1 Answer

Mouse will not work when plugged in.


What kind of mouse is it? If it has a round plug, then it's a PS/2 mouse, if a rectangular one than it's USB.

Either way, I suggest getting a new mouse. Get a laser mouse instead of a mouse with a ball in it. They last much longer. I've been buying Logitech brand mice for years and find them to be reliable.

For example, at Staples you can probably pick up a basic, wired, USB Logitech mouse for under $30, maybe less than $20. I recommend wired over wireless, wireless ones burn up batteries quickly.

Also, I've found that if you have a round PS/2 plug for a mouse instead of USB, many of the Logitech mice come with a little green adapter in the package that will let you plug the USB mouse into a round PS/2 port.

I know this is a dumb solution, but mice are so inexpensive these days that messing around with an older mouse simply isn't worth the effort.

Apr 21, 2008 | Computers & Internet

1 Answer

Wireless keyboard


wireless keyboards and in wireless mouse devices, use the following methods in the order that they appear in.

Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.

Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.

Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.

Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

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4 Answers

Re: wireless mouse doesn't work


my wireless mouse has packed up the light is on ive tried new batteries what else can i try

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