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Kenmore Elite Quiet Pak II Washer won't agitate

We've had this heavy duty king-sized washer several years, and once in a while it would do something quirky (not spin the clothes dry on one setting, then would on another). But after a load of large bath towels, it now will not agitate or spin. It did pump the water out of the load (that failed on the wash cycle), but only makes the humming noise instead of the same noise with agitation.

My husband has been able to fix appliances in the past, as long as he was able to diagnose the problem and get the parts. I have not been able to find a manual online (even on FixYa), except for a generic page that said no agitation is a worn drive belt, Worn agitator dog cam assembly or drive spindle, Bad internal timer contact, Open lid switch, Pressure switch not sensing water level and switching from fill to agitate cycle, Broken or worn drive belts, Worn direct drive coupler or Defective motor. Can you narrow it down or suggest where to start first? Thank you so much.

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  • rmart88062 Dec 14, 2008

    My washer is the same. It will not agitate completely. I believe the dogs may be worn but can't get them out. There is no "nut" inside auto dispenser or some other way to get to it that I can't figure out. I am stumped. Help please.

  • larry_russel Jan 13, 2009

    I also have a Kenmore Elite Quiet Pack II top load which I have to manually rotate the drum to begin the spin cycle, then it seems to spin out ok.  No problem whatsoever on the agaiation.  I only have to rotate the drum a small amount until I get a bit of resistance, then restart the spin cycle and it spins. Motor sound is deceiving in that it sounds as though it is working properly on its on, but it simply won't spin until I manually rotate slightly.  Otherwise, it works great.  Any suggestions?



6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
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Posted on Jan 02, 2017

  • 10 Answers

SOURCE: washer wont agitate. fills, then a faint hum. it

If it stops filling when it is full, doubt if water level switch. Take clear hose off of side of tub and blow into it, if you hear a clicking noise, it is not the water switch. The capacitor can be checked by placing a test cord on both terminals and applying 110 volts for a second to it. Then using screwdriver, short across the two terminals, if it sparks, it is okay. (be careful to hold the screwdriver handle, it packs a pretty good punch). If that those check out, remove the motor and the rubber coupling. Spin the coupling on the transmission with a large socket both ways. One way should make it spin and the other should make it agitate. If it does not agitate doing this, it is the transmission. If it checks out, then probably in the timer. Good luck

Posted on May 05, 2009

  • 234 Answers

SOURCE: Kenmore 90 Series fills with water but would not agitate or spin

You have a problem with the motor coupling. Top-load washers use what's called a direct-drive system, meaning it does not use a belt but what's called a "motor coupling". I probably replace 5 a week because these little guys break because of 2 reasons that i've found.
1) The break mechanism is too dry and causing the basket to stop at a holt, which puts a lot of strain on the coupler.

2) They break because of over-loading. I don't think you're over-loading though because it was find for 5 straight years.

Good luck to you. The repair is kind of hard to do on your own for the first time, so I would call an authorized technician. It will run you anywhere between $90 to $120 at most.

Best of luck!

Posted on Jul 16, 2009

  • 3361 Answers

SOURCE: Kenmore Washer 90 Series Super Capacity will not agitate or spin.
Yes, you have a direct drive coupling problem. Use this video to replace your part.

Posted on Aug 13, 2009

Testimonial: "Thank You! The diagnosis confirmation and repair video helped. There were some differences between my Washer and the repair video, but figured it out"

  • 5911 Answers

SOURCE: series 80 won't agitate or spin will pump out water

If the washer will fill and drain, but won't agitate or spin, you may have a broken motor coupling. The noise of the motor engaging, lack of agitation and ability to still drain are the usual symptoms. This is a common fail item with this model washer through normal wear and tear. Newer versions of the coupler are more resilient and resist breaking. The following link explains how to replace one:

The motor coupling is located between the drive motor and the transmission and takes the place of a drive belt. They do wear out and can break. The replacement part number is included in the link I provided and is an improved upgraded coupling that is more resilient. It should last longer. If you have questions, or require additional assistance, please let me know. I hope this helps you.

A replacement coupler can be purchased on line at for about $11. Just use the part number in the link and "Search by Part Number" for your search criteria.

If you still have questions, please let me know. If the suggestions I have listed do not match your washer symptoms, please post back and elaborate more on what the washer is/is not doing. That way I can provide you with better assistance. I hope this information is helpful to you

Posted on Aug 15, 2009

  • 1922 Answers

SOURCE: My GE washer won't spin or agitate

check the motor capacitor if your motor doesn't turn when powered, otherwise the "wig-wag"coil could be faulty,these coils shift your transmission for different cycles

Posted on Aug 24, 2009

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