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HELP! OUT OF NOWHERE MY LAPTOP BLUE SCREENS WHILE BOOTING WINDOWS. (WAY TO FAST TO SEE ERROR CODE) THEN DOES THE LOOP THINGY. IN THE BIOS IT SAYS HDD PASSWORD FROZEN AND IN THE BOOTING MENU IT SAYS TPM HAS A PROBLEM OR IS MISSING. I TRIED TO RE-INSTALL WINDOWS BUT IT WON'T INSTALL TO THE PARTITION. ANY SUGGESTIONS AND WHAT IS TPM ANYWAYS? IT WORKED GREAT UP TILL THAT POINT

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  • Susan Richey
    Susan Richey Feb 13, 2012

    Oop's wrong place...lol not a scanner issue, sorry.

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You have what is called the "blue screen of death", what this is caused by is a catastrophic failure of the operating system software in the computer. When you bought the computer you were either provided with a set of recovery disks to reload the operating system or prompted to make them from files in the system already. You must reload the operating system to correct this, there is just no other easy way around this. If you con;t have the recovery disk set contact the parts dept for the maker of the computer to order them, they are fairly cheap.

Posted on Feb 13, 2012

Testimonial: "Thank you for the help but now my only problem is when I go to install windows it says there's no hard drive but I see it in the bios. The password frozen thing disappeared after removing the battery though:)"

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