Question about SanDisk Sansa m240 MP3 Player

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Sansa m240 MP3 Unknown Artist

I have made sure that all the id3 tags are listed in the advanced properties summary on all of my mp3's. When attempting to sync with the m240 I get the title of the song but never the artist or album. Keeps displaying Unknown Artist. None of my music is protected so that's not the issue. Anyone have an idea on what the problem is. I've used Windows Media Player, Yahoo Search Engine, and even used an id3 tag software to try and fix. All programs I've used to sync display the id3 tags but they won't load to the m240. Help.

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Re: Sansa m240 MP3 Unknown Artist

I can confirm that the following method works for me (finally):

1. Download and install Mp3tag (I'm using v. 2.48)
2. "Change" or "Add" the directory in which the mp3s reside

3. Make certain you have data for "Artist", "Album Artist", and "Album" (fill in if needed)
4. Select all mp3s and click the "Save" icon (or right-click them and choose "Save tag")
5. Transfer back to your Sansa device

Posted on Apr 27, 2011

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Re: Sansa m240 MP3 Unknown Artist

On Sansa M240 go to USB mode and switch to MSC!!!, then copy your music to AUDIBLE. It works for me!!

Posted on Jul 22, 2009

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Re: Sansa m240 MP3 Unknown Artist

First, copy your music over and format the drive, using right-click in Windows Explorer.
Unplug your player and in (the m240) go to settings>enable advanced>usb>enable MSC
Doing these steps will clear out any problem files and the MSC option will make the player display
as a drive in Windows Explorer.
Copy your music to the newly displayed audible folder.
Thats it, it should update the list.
The usb auto detect is the problem, its great if you are using the Sansa software, but for the rest of us, MSC is the best way to use management programs.

Posted on Feb 23, 2009

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Re: Sansa m240 MP3 Unknown Artist

  • You can Edit the Tags easly in Advanced Summery tab in the properties dialog in windows explorer
  • If you had edited the tags in any software, Select all the mp3 in windows explorer (you can select all at once by searching *.mp3 in windows search) and right click and select Properties.Goto summery tab and select advanced option and just click Apply button. If apply button is not active click in ant attributes above like Title,Artist or Length, make sure you dont edit it oK,,,
  • Now the problen is fixed
  • You can add same tag data to more files by selecting those files and enter the tag in the properties dialog..It applies to all.......

Posted on Aug 28, 2008

Re: Sansa m240 MP3 Unknown Artist

Don't rip the CDs with Media Player. Use Sansa software.

Posted on Jan 16, 2008

Re: Sansa m240 MP3 Unknown Artist

The id3-tag can only read by the m240 when the bitrate ist 128kbits. I tried it... My m240 can read all ID3-tags!!! Try ist... With CDex (Free) you can klick on and then on an then the mp3s youhave chosen were converted with a bitrat of 128kbit... Very easy... try it malle

Posted on Aug 19, 2006

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Re: Sansa m240 MP3 Unknown Artist

I am having this same problem and cannot find a solution either. I thought it might of been the method in which I was coping the music over so I tried doing the sync with Windows Media Player. No change. According to the factory literature it supports both V1 and V3 of ID3. Any other thoughts would be appreciated.

Posted on Aug 18, 2006

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My sandisk sansa e260 mp3 player wont trun on it goes to the start up screen and thin keeps repeting that screen how can i fix this does any1 know?

Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.

1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.

To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete.
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2. The E260 supports viewing album art on the display screen during the playing of a song. You may find that your album art is not showing up on the display when music is playing on the device. To fix this, make sure the associated album art file is in the same folder as the song being played. You will need to connect the E260 into your computer to move the album art files into the music folder.
Photos Aren't Full-Screen
3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260.
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4. The E260 displays information about each song using the ID3 tags associated with each track. ID3 tags hold information such as the artist name, album name, track number, year it was released and other information. If the E260 shows an artist or album as unknown, the information in the ID3 tag was not filled in. You can insert information into the ID3 tags from your computer.

To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.

Hope it helped...

Feb 23, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

I have 2GB clip and every time I download some

Hi there !!!

When you say every time you download some files and if it says UNKNOWN. Then i would say the ID3 TAGS could be an issue.
This issue occurs when information in a track's ID3 tag is missing or incorrect.
ID3 tags
allows information such as the title, artist, album, track number, or other information about the file to be stored in the file itself.

In order to fix this up. Kindly follow any of these steps..

Step 1:

1. Open Windows Media Player.
2. Under Library, look for the file to be edited.
3. Right-click the file, then select Advanced Tag Editor.
4. Enter the proper data for the fields available (i.e., Title of the track, Artist Name, Album Name, Genre, Track number, etc.)
5. Click Apply then OK.

Step 2:

Using Windows Explorer
1. Look for the location of the file.
2. Right-click on the file, then select Properties.
3. Click the Summary tab.
4. Click the Advanced >> button.
5. Look for the information you want to edit under Property.
6. Click the space under Value to edit the information.
7. Click Apply then OK.

Feb 02, 2010 | SanDisk Sansa Clip MP3 Player

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My player (sansa clip 2gb)won't read tags (artist, album ...)

You check your songs from your computer first; Right click on one of songs, select Properties, select Summary tab (check Artist, Album Title, and Title). If they are there, you should update new firmware (search SANDISK FORUM from google). If they are empty, it's right for device display the filename.

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This player also has a known problem of occasionally losing the information for some songs. Random occurrence. It'll lose some of the ID3 tags of some songs.

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You will need to right click on the song file to see if the ID3 information is present.

Right-click, Properties, Summary tab.

You shoudl see a list of fields that you can populate manually, or you can try loading your audio files into a media manger program like iTunes, Media Monkey, WMP, etc and insure your song titles and album names are correct in the ID3 tag fields. Then, your files will appear correctly on your player.

Hope this helps!

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before you upload music files make sure you right click the file and go to properties, then go to summary, advanced, then fill in any missing info

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You will have to take them off the player,
rip your cd with media player, then BEFORE you sync them to the player, rightclick on the song, choose Advance Tag Editor and rename the song, artist, genre, then you can sync them over with title and name locked in the file.

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1 Answer

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If your using Windows XP right click on the MP3 and select properties. Then click on the Summary tab and select Advance. From here you will see a list of labels for your MP3 such as artist, title, year. album, genre and etc... When you edit it from here it should show on your Sansa. I hope this helps :-D!

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