Question about SanDisk Sansa m240 MP3 Player

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Sansa m240 MP3 Unknown Artist

I have made sure that all the id3 tags are listed in the advanced properties summary on all of my mp3's. When attempting to sync with the m240 I get the title of the song but never the artist or album. Keeps displaying Unknown Artist. None of my music is protected so that's not the issue. Anyone have an idea on what the problem is. I've used Windows Media Player, Yahoo Search Engine, and even used an id3 tag software to try and fix. All programs I've used to sync display the id3 tags but they won't load to the m240. Help.

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  • Paikumar Dec 04, 2007

    I could not copy any music files.

  • sanhoury Feb 01, 2008

    Actually, i have also exactly the same problem.

    And i want to try Guest solution posted on Jan 16, 2008, but i cannot find what Sansa Software does he mean !! Can you please send me the link of this Software?.

  • Anonymous Feb 08, 2008

    I'm new to offering in this posting, but I have found a method that seems to be working for me, after a year of trying.
    I have 6 M230's and 1 M240. that I updated the firmware with Sandisk's auto updater, which I dont like, but oh well.
    Reformat. Make sure that all ID3 tags are perfect, both Ver 1 and 2, Copy everything to the root directory. disconnect, go to the unknown folder and write down the titles. Reconnect and Recopy those titles to the 'audible' folder.
    I do my own voice recordings which have to be in order, and this has now worked for me.

  • eli_w Jul 21, 2008

    my sansa m240 won't display the artist or album; lists as "unknown" however does display the song title.i used windows media player sync to add the files.in my media player all information is displayed correctly.the actual place where the songs are stored there is only the song name.is that my problem and if so how do i tag edit the files in "my music" and PLEASE be as simplistic as possible; thanks for any help

  • bleeky14 Aug 31, 2008

    Mine is the same way. But mine doesn't even show the song name. Everything is unknown. But on my Sansa Express it shows everything just fine.

  • sanhoury May 11, 2010

    i want to try Guest solution posted on Jan 16, 2008, but i cannot find what Sansa Software does he mean !! Can you please send me the link of this Software?.

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7 Answers

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I can confirm that the following method works for me (finally):

1. Download and install Mp3tag (I'm using v. 2.48)
2. "Change" or "Add" the directory in which the mp3s reside

3. Make certain you have data for "Artist", "Album Artist", and "Album" (fill in if needed)
4. Select all mp3s and click the "Save" icon (or right-click them and choose "Save tag")
5. Transfer back to your Sansa device

Posted on Apr 27, 2011

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On Sansa M240 go to USB mode and switch to MSC!!!, then copy your music to AUDIBLE. It works for me!!

Posted on Jul 22, 2009

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Solution
First, copy your music over and format the drive, using right-click in Windows Explorer.
Unplug your player and in (the m240) go to settings>enable advanced>usb>enable MSC
Doing these steps will clear out any problem files and the MSC option will make the player display
as a drive in Windows Explorer.
Copy your music to the newly displayed audible folder.
Thats it, it should update the list.
The usb auto detect is the problem, its great if you are using the Sansa software, but for the rest of us, MSC is the best way to use management programs.

Posted on Feb 23, 2009

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  • You can Edit the Tags easly in Advanced Summery tab in the properties dialog in windows explorer
  • If you had edited the tags in any software, Select all the mp3 in windows explorer (you can select all at once by searching *.mp3 in windows search) and right click and select Properties.Goto summery tab and select advanced option and just click Apply button. If apply button is not active click in ant attributes above like Title,Artist or Length, make sure you dont edit it oK,,,
  • Now the problen is fixed
  • You can add same tag data to more files by selecting those files and enter the tag in the properties dialog..It applies to all.......

Posted on Aug 28, 2008

Don't rip the CDs with Media Player. Use Sansa software.

Posted on Jan 16, 2008

The id3-tag can only read by the m240 when the bitrate ist 128kbits. I tried it... My m240 can read all ID3-tags!!! Try ist... With CDex (Free) you can klick on and then on an then the mp3s youhave chosen were converted with a bitrat of 128kbit... Very easy... try it malle

Posted on Aug 19, 2006

  • Anonymous Aug 20, 2006

    K, I just have used the ID3-Tag Version 1.0(With a Tag editor) and a bitrate of 128kbits. Now the m240 can read all my ID3-Tags...

    I used Tag Version 1.0 and erase all other Versions like Version 2.3 or 2.4!!!

    Maybe it helps

  • Anonymous Aug 20, 2006

    I thought about it and I wanna ask you something:
    Are you shure, that you picked the right files?
    The revonverted files frem CDex where in C:\Documents and Settings\your name\My Documents\My Music\MP3

    CDex didn't erase the old files. It creates new files in a new folder.(You can change the folder in the settings)

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I am having this same problem and cannot find a solution either. I thought it might of been the method in which I was coping the music over so I tried doing the sync with Windows Media Player. No change. According to the factory literature it supports both V1 and V3 of ID3. Any other thoughts would be appreciated.

Posted on Aug 18, 2006

  • Mike Last Aug 19, 2006

    Every mp3 I tried to load was over 128kps. However, even after converting them with the software you mentioned to 128kbs it still does not work.

    FWIW, I'm loading these to the player using the syn tool of Windows Media Player.

  • Mike Last Aug 20, 2006

    Yes, actually I did catch that they were by default stored in a different location. I have been in email contact with Sandisk's tech support. They had me check the files id tags both in Windows Explorer and through Media Player. The last coorispondence was for me to format the device using Windows Explorer, update the firmware, then remove the battery for 30 secs. The format went as expected but the firmware did not. It is stating that the firmware on my device is version 3.2.8A while the one on thier site is 3.0.6A. It will not let me downgrade the firmware.

    They are now recommending me to return it but I feel thier has to be a way to force it to accept the older firmware.

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