Question about Arris SURFboard SB5101 Cable Modem

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What's your problem?sb5101 surfboard cable modem keeps going offline

The send light flashes and the online light doesn't come on. power and receive lights stay on. PC activity blinks like its supposed to.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

RickOz
  • 145 Answers

SOURCE: SB5101 Motorola Modem Disconnects Randomly

If all the lights go out I would assume you mean the power light as well. Couple of things I would look at:

Has your ISP replaced the modem including the power adapter?
Has your ISP verified there is no short on the incoming data cable? You could try to wiggle the incoming data cable to see if the lights go out. I would do the same on the power cable.

If it's not a mechanical fault (cables), verify that you have the correct and current drivers for your modem and operating system.

Good luck and thanks for using FixYa.

Posted on May 12, 2009

mattballew
  • 89 Answers

SOURCE: No connectivity; constant blinking LED lights "Receive" and "Send"

The modem is being forced to update the Firmware by your cable company, and the modem refuses to... Call your ISP and they can stop it form forcing the update...

Posted on May 25, 2009

  • 4 Answers

SOURCE: Trying to get my ps3 connected so i can get online

You need to disable the UPnP function on the Belkin router. Log into the router(192.168.2.1), and look under System Settings. If you haven't changed the password on the router, the default password is blank, i.e., no password.

Posted on Jun 14, 2009

  • 17 Answers

SOURCE: Arris cable modem

if the power light is flashing then the modem is on battery backup and internet is disabled. plug the power cord into the modem or find a working power outlet, you should be set after that.

Power light flashing=bad

Posted on Jul 04, 2009

leitusdotcom
  • 172 Answers

SOURCE: how to connect my motorola surfboard sb5101 cable

Hi turn both modem and PS3 off. Then connect the ethernet cable from the modem to the PS3 and then turn the PS3 first. Then after the PS3 is completely on, then turn the modem on so the PS3 will get the modem's IP adress.
I recommend you get a router and connect it to the modem and the PS3 to the router. It's way better. I hope this helps.

Posted on Apr 29, 2010

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1 Answer

I have a SB5101 modem, I rebot the modem and now it doesn't work , just the power light and the pc/activity(ambar) are working what i should do?


Try this unscrew the cable from the back rub your finger over the center and the side of the cable.Unplug the modem for 20 seconds plug the modem back in and immediately put the cable back in.
I can explain how this works but would take to long.

May 04, 2012 | Arris SURFboard® SB5101 Cable Modem

1 Answer

My cable modem will no longer power on, any advice?


Try plugging it in another power outlet. If it still does not turn on, try another power adapter with same voltage and polarity.

If it still doesn't turn on, I'm afraid it's the modem who's dead and will need replacement.

Apr 26, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

Receive and send lights keep flashing and no connection can be obtained


Reset the modem by removing the power for at least 45 seconds,try to get online.
If you have a router, reset that also. Modem first, then router,in sequence.

Check the cable going to the modem for any cuts or connector is loose.

If it still won't work ,replace the cable.

Lastly, call your Internet provider.

Nov 27, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

SB5101 Cable Modem ,Online light flashing,but no internet..komkast


either:
1. call comcast to have them activate your modem
or
2. power cycle your modem to make it recognize your router or computer

Oct 31, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send...


These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 02, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

Wont send


The send light will only flash when you are sending request not stay on all the time

May 09, 2010 | Arris SURFboard® SB5101 Cable Modem

2 Answers

My Motorola Sb5101 modem will not let me access the internet, the send light constantly flashes and i can't attain any internet connection.


If you have the following lights :
Power light - on
Receive light - flashing
Send light - flashing
Online light - off
PC/Activity - on
Standby - off
Then your Network Access is OFF - modem is successfuly registered but Network Access Control is disabled via DOCSIS configuration file.

Call your internet service provider....

Nov 06, 2009 | Arris SURFboard SB5101 Cable Modem

3 Answers

No connectivity; constant blinking LED lights "Receive" and "Send"


Or you didn't pay your subscription on time and the ISP disabled your cable modem to send user traffic over the cable network. When both Send and Receive lights are blinking that is a visual aid that the modem is working fine, but the ISP disabled its access to the network (unpaid bill, legal issues, etc.)

May 17, 2009 | Arris SURFboard SB5101 Cable Modem

1 Answer

Motorola surfboard sb5101 random interruptions.


Yes, try reporvisioning another modem on there system that modem is hosed and your going to need another if you bought it from the cable provider or renting it ask them for another modem..

Apr 22, 2009 | Arris SURFboard SB5101 Cable Modem

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