Question about Plantronics CS70 Wireless Headset

1 Answer

Headset has static

Plantronics model CS50 worked fine yesterday. nothing has changed since then, and today i pick it up and get static when i have a dial-tone. i swapped out phone cords, tested the alternate jack on the phone, even plugged the handset into the headset jack to cross-check. handset worked fine. the headset functions correctly until i get a dial-tone. dial tone is nearly drowned out with static.

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  • JCooper Dec 19, 2008

    Same thing here, with a CS70. Also lifter works fine to pick up the phone (but the static is deafening), but when the earpiece button is pressed to hang up the phone it does cut the connection but doesn't drop the handset.

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  • 32 Answers

Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Posted on Apr 28, 2009

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Posted on Jan 02, 2017

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The following is a cut from Plantronics web site. I hope it helps, It's just possible you have missed a setting, such as the mute switch.

The CS50 has both transmit (how you are heard) and Receive (how you hear) controls on the unit itself.

The Master Transmit controls are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting. You can fine tune this setting with the Plus (+) and minus (-) buttons on the back of the base that are above and below the picture of the microphone.

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There is also a switch on the right hand side of the base which is your the IntelliStand feature.

When the CS50 is used in conjunction with the HL10 handset lifer you can enable the IntelliStand feature.

The IntelliStand feature senses when the headset has been removed or placed into the CS50 base unit which automatically activates the Handset Lifter and enabling headset/handset mode to answer or end the call.

There is a switch towards the bottom on the right side of the base unit that will switch the IntelliStand feature On and Off.

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