Question about IBM Infoprint 1352 Laser Printer

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Close door or insert cartridge sensor not working.

We keep getting this error message " Close Dorr or insert acrtridge" when that is not the problem. Somehow the sensor is failing. IS there a way around this?
Thanks.

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  • raboomdie Oct 26, 2008

    I work at a high school and we can't get it to print because the message says "close door or insert cartridge". We used to duct tape the right side of the door to make it extra tight and the message would go off. Now nothing is working and I can't find a schematic or owner's manual to figure out how to fix it.

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  • 32 Answers

You will need to replace the sensor.

Posted on Jul 24, 2009

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Error 1203


The error 1203 error message on the operator panel could indicate a problem with one of the ink cartridges. Please follow the steps given below:

1. Please make sure the All-In-One is powered on.
2. Pull the control panel towards you, and then open the cartridge access door. The print cartridge carrier moves and stops at the loading position.
3. Pull the old cartridges towards you, and then lift them out.
4. With the cartridges out of the printer, shut the access door and the control panel.
5. Power the printer OFF and then back ON.
6. Please check the operator panel to see if the same error has returned or if a new message has appeared.
7. If the message displayed is 1203, there is something wrong with the printer hardware.
If the message now displaying is Cartridge Missing, do the following:

1. Reinstall the cartridges into the printer.
2. Insert the color cartridge in the left carrier. Insert the black cartridge in the right carrier.
3. Push back firmly on the cartridges until they snap securely into place.
4. Close the cartridge access door, and then close the control panel.
5. If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.
6. With one cartridge in the carrier, close the access door and control panel.
7. Please check the operator panel. If the 1203 error is displayed, this cartridge is the defective item. If the Cartridge Missing message is displayed, the second cartridge is producing the failure.
8. Please replace the defective cartridge.

May 21, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

My printer says error 1203 catridge error...can you help me with this...I can not find my owners manual?


The error 1203 error message on the operator panel could indicate a problem with one of the ink cartridges. Please follow the steps given below:
1. Please make sure the All-In-One is powered on.
2. Pull the control panel towards you, and then open the cartridge access door. The print cartridge carrier moves and stops at the loading position.
3. Pull the old cartridges towards you, and then lift them out.
4. With the cartridges out of the printer, shut the access door and the control panel.
5. Power the printer OFF and then back ON.
6. Please check the operator panel to see if the same error has returned or if a new message has appeared.
7. If the message displayed is 1203, there is something wrong with the printer hardware.
If the message now displaying is Cartridge Missing, do the following:

1. Reinstall the cartridges into the printer.
2. Insert the color cartridge in the left carrier. Insert the black cartridge in the right carrier.
3. Push back firmly on the cartridges until they snap securely into place.
4. Close the cartridge access door, and then close the control panel.
5. If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.
6. With one cartridge in the carrier, close the access door and control panel.
7. Please check the operator panel. If the 1203 error is displayed, this cartridge is the defective item. If the Cartridge Missing message is displayed, the second cartridge is producing the failure.
8. Please replace the defective cartridge.

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Displays Error Code 1203 - What is that? User Manual is lost.


The error 1203 error message on the operator panel could indicate a problem with one of the ink cartridges. Please follow the steps given below:

1. Please make sure the All-In-One is powered on.
2. Pull the control panel towards you, and then open the cartridge access door. The print cartridge carrier moves and stops at the loading position.
3. Pull the old cartridges towards you, and then lift them out.
4. With the cartridges out of the printer, shut the access door and the control panel.
5. Power the printer OFF and then back ON.
6. Please check the operator panel to see if the same error has returned or if a new message has appeared.
7. If the message displayed is 1203, there is something wrong with the printer hardware.
If the message now displaying is Cartridge Missing, do the following:

1. Reinstall the cartridges into the printer.
2. Insert the color cartridge in the left carrier. Insert the black cartridge in the right carrier.
3. Push back firmly on the cartridges until they snap securely into place.
4. Close the cartridge access door, and then close the control panel.
5. If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.
6. With one cartridge in the carrier, close the access door and control panel.
7. Please check the operator panel. If the 1203 error is displayed, this cartridge is the defective item. If the Cartridge Missing message is displayed, the second cartridge is producing the failure.
8. Please replace the defective cartridge.

May 05, 2009 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

My printer dont want to print


The error 1203 error message on the operator panel could indicate a problem with one of the ink cartridges. Please follow the steps given below:

1. Please make sure the All-In-One is powered on.
2. Pull the control panel towards you, and then open the cartridge access door. The print cartridge carrier moves and stops at the loading position.
3. Pull the old cartridges towards you, and then lift them out.
4. With the cartridges out of the printer, shut the access door and the control panel.
5. Power the printer OFF and then back ON.
6. Please check the operator panel to see if the same error has returned or if a new message has appeared.
7. If the message displayed is 1203, there is something wrong with the printer hardware.
If the message now displaying is Cartridge Missing, do the following:

1. Reinstall the cartridges into the printer.
2. Insert the color cartridge in the left carrier. Insert the black cartridge in the right carrier.
3. Push back firmly on the cartridges until they snap securely into place.
4. Close the cartridge access door, and then close the control panel.
5. If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.
6. With one cartridge in the carrier, close the access door and control panel.
7. Please check the operator panel. If the 1203 error is displayed, this cartridge is the defective item. If the Cartridge Missing message is displayed, the second cartridge is producing the failure.
8. Please replace the defective cartridge.

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3 Answers

Close door or insert cartridge


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pull that paper thats it.
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you may have a broken cartridge lock or door sensor. remove all the toner cartridges. then open and close the door and watch for 4 white hooks that open and close on the right interior of the machine where the cartridges are installed. if three of the 4 open and close with door then the one that doesn't is your broken lock. if all 4 work then you have a broken door sensor. Good luck.

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Error #1203

A 1203 error message on the operator panel could indicate a problem with one of the ink cartridges. Please carry out the steps below the image to confirm that this is a cartridge failure rather than a hardware problem
  1. Make sure the All-In-One is powered on.
  2. Pull the control panel towards you, and then open the cartridge access door. The print cartridge carrier moves and stops at the loading position.

  3. Pull the old cartridges towards you, and then lift them out.
  4. With the cartridges out of the printer, shut the access door and the control panel.
  5. Power the printer OFF and then back ON.
  6. Check the operator panel to see if the same error has returned or if a new message has appeared.
  7. If the message displayed is 1203, there is something wrong with the printer hardware.
    If the message now displaying is Cartridge Missing, do the following:
    1. Reinstall the cartridges into the printer.
    2. Insert the color cartridge in the left carrier. Insert the black cartridge in the right carrier.
    3. Push back firmly on the cartridges until they snap securely into place.
    4. Close the cartridge access door, and then close the control panel.
    5. If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.
    6. With one cartridge in the carrier, close the access door and control panel.
    7. Check the operator panel. If the 1203 error is displayed, this cartridge is the defective item.
      If the Cartridge Missing message is displayed, the second cartridge is producing the failure.
    8. Please replace the defective cartridge.

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