Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse

5 Answers

Keyboard keys suddenly stopped working

Batteries are fine. Was using the keyboard and mouse as usual for hours when I struck several keys at once, not remembering what exactly they were because I was typing very quickly and I think one was a function key, possibly F4 along with shift, maybe control keys, and then had no function of any keys. As though I locked the whole keyboard up. Don't know how to unlock it and now have to use an old keyboard.

Model Logitech MX 3200.

Please help. Can't find anything in manual about this.

Thanks - Gwen (

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  • typerclark Oct 29, 2008

    Thank you soooooo much! Worked perfectly. Yes you are THE HELPFUL GUY!!

  • ajallan Feb 02, 2009

    I have the same problem (keyboard suddenly stopped working. I checked batteries, and then hit both the sync buttons (one on the base and one on the keyboard. They beeped and flashed but the keyboard still doesn't function.

    Any thoughts?

  • robertd6908 Feb 15, 2009

    My Aunt has the same problem, but resyncing the keyboard with the receiver didn't work....I read a post on another website, where a user had to uninstall iTunes and iTunesHelper, but this didn't work for us either. I've the original cabled mouse and keyboard for now, but she would like to get the wireless working again.

  • Anonymous Feb 26, 2009

    I have the same problem (keyboard suddenly stopped working. I checked batteries, and then hit both the sync buttons (one on the base and one on the keyboard. They beeped and flashed but the keyboard still doesn't function.

    I have this same problem. Tried numerous time trying to reconnect but with no success, mouse reconnected fine but no keyboard. Finally just gave up and bought a new keyboard.

  • Anonymous Mar 28, 2009

    keyboard won't work like any of the letter and number keys

  • roachsrealm Apr 08, 2009

    same problem. using onscreen keyboard. tried to sync multiple times. tried to uninstall and reinstall drivers. tried multiple sets of batteries. nothing works. help!


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Before you try steps #3 & #4 unplug USB receiver from computer, connect old kyboard then re-power your system. Once power is backup plug-in USB receiver and your mouse should be working. If you have a password-sign-in using old keyboard. Once I signed-in a logitech dialogue box opened asking me to encrypt logitech kyboard. Follow directions on screen and I was up and running in 2 minutes without having to un-load or re-load any software.

Posted on Jun 19, 2009

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Try this, simply uninstall the SetPoint program. Run Registry Mechanic to clean up left over files. Turn off your computer, remove the mini receiver, mouse and keyboard. Start up your computer. Connect your mouse and Keyboard. Let Windows find your mouse and keyboard. Check hardware device manager. You can also do another step of syncing the keyboard and mouse with the mini receiver. Check hardware device manager. Again. They should both be there. Insert the software cd that came with your keyboard and mouse. When asked to install keyboard, mouse or both, click keyboard. Your mouse should already be working. Follow all the directions to encrypt your keyboard so that the keyboard strokes will not be picked up. When you type in the code, your keyboard should be able to do this. Restart your computer. This is just another option. I tried all the other ones, and nothing worked. Had to let Windows find the keyboard and mouse first, then install the program. Been at it for four hours. Happy this is over:) Hope this helps some folks out there, I know how frustrating it can be, I just bought this darned thing!!

Posted on Apr 16, 2009

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You can try what HelpfulGuy said. Also you should check to see if you have the SetPoint software installed that comes with the package that you bought the products in. If you do have the software installed then uninstall and download the newest version off the logitech website. When installed run through the process of setting up your keyboard and mouse. Now the software should run you through an encrytion service that stops outside sources capturing keystrokes. At about this point the keyboard should be working again(I think this is what was missing from previous installations with peoples keyboards quitting). Also if you are just having repeating keys then there is also a download you can get off the logitech website that can correct this. I think its call something towards the name of mini receiver.

Posted on Feb 26, 2009

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Never mind. turns out the batteries I was using were all dead. the setpoint notification tools could not tell if my batteries were low or not. it still registered as "good". lame.

Posted on Apr 08, 2009

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It sounds like your keyboard has lost "Sync" with the base unit. This happens sometimes. Basically, the "Base Unit" that is plugged into your computer should have a button on it. Press that button. Then on the bottom of the keyboard you should find a button, press that button. Now try using your keyboard. It should work.

Posted on Oct 24, 2008

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