Question about Brother Fax Machines

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My Brother Fax MFC 8300 is printing a solid black line down the side of each Fax sent. Also if I make a copy it also has the line down the entire left hand side of the copy. We have replaced the old toner cartridge but this did not help.

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  • BrideV Oct 24, 2008

    How do we clean the unit?

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3 Answers

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Open it up, and wipe down the surfaces. but make sure it is powered off, and not hot either..use a soft non hairy towel for this.. no paper towels..

Posted on Oct 24, 2008

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Hi

Clean the cartridge head and the cartridge holder also..

And then try it..

thank you

Posted on Oct 24, 2008

  • Thafa Oct 24, 2008

    Hi

    just using wet pure cotton cloth..

    thank you


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Hi there...

if there was a lines bands on the paper trace. try doing a print cleaning on the unit..

Posted on Oct 24, 2008

  • micromaster
    micromaster Oct 24, 2008

    if the cleaning did not solve the problem, try to check the thermal print roller; could be disalign due to paper jam, or the thermal roller is defective.

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Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
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One of 2 things going on here.
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There could be some contaminant on the scanner glass, Some toner, white out or a piece of paper blocking it.
With as wide as it is, that is not likely.
I would think with it being that wide, once section of that scanner CCD assembly has failed. That would need replaced and probably pretty costly.
As was asked above. Does this problem occur in copy mode and does it repeat when you print out a report.

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