Question about Creative Labs Zen Touch MP3 Player

5 Answers

Touch pad issues

Hi there, i am completly gutted as i dropped my creative labs touch mp3 player..first of all the touchpad wouldnt work at all but now it works but will only scroll down, even scrolling up it goes down, any help would be very much appreciated as im unsure where i could take it to get fixed. I have tried resetting it but this has still not worked. cheers Dei Sinclair

Posted by on


5 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

Posted on Apr 08, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My wife has an E440 laptop and it does not scroll down! She has to pointer to the scroll on the right and this is a tricky job for her. It has an up and down marking to the right of the touch pad but doesn't seem to work.

Posted on Nov 11, 2011

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.

Posted on Jan 23, 2009

Mine just did the same thing and i looked at yours for a solution.The touchpad wudnt scross up but i reset it about ten times then gave it a hard tap on the top left side of it and its working fine!

Posted on Dec 31, 2006

He dei. I have exactly the same problem. I can't remember dropping it but the scroll bar only goes down, and yes scrolling up goes down. I've re-set, re-started it, but can't as it says "are you sure" and it defaults to 'NO'. I can't scroll up to select 'Yes'. I feel your pain brother. No solutions here, only understanding

Posted on Dec 28, 2006

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a 5 year old Creative Zen Touch 20GBUSB2.0 TouchPad MP3 Player. The software will not operate on Vista or Windows 7. Can anyone help


If the software was released for earlier versions of Windows, then running it on newer versions can cause issues. You can try to use the Windows compability mode to fix the issue. The link below will go over the directions you need to take in order to do this.

How to run older programs

If this does not work, you may want to reach out to Creative Labs Technical support to see if they have an updated version of the software to use.


May 15, 2011 | Creative Labs Zen Touch MP3 Player

1 Answer


check the display menu

Feb 11, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

Sensor strip not working

the touch sensor wasnt made that sensitive that much so you may have to try harder to get it to work if theres still a probelm download firmware.

Jul 24, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Buttons froze, now the touch pad doesn't work

Go ahead and get the player replaced - there is obviosuly a hardware issue here.

I stumbled on a knowledge base on the Creative web-site after I had registered the player; maybe this was not available to me previously.
This player has a Reset button sunk into the base. It needs a prod with the end of a paper clip during the boot up. The resultant Recovery menu gives the option to Format the disc which I've done and successfully loaded my music back again. It is now playing very nicely and hopefully will continue to do so.

I hope this info will help others with the same problem. I t appears that the music files can become corrupted very easily.

Jun 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Touchpad not working.

you've either knocked an internal connection loose, or the force of the impact damaged the player's mainboard.
you're going to have to either hope Creative still offers repair service for these things, or you're going to have to crack the player open yourself and try to figure out what's wrong.
good luck
please mark the post with a fixya

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Why is my Zen scrolling through options without me touching the Touchpad?

call a priest!
take it apart and clean it and make sure everything is alogned or send in for service

Feb 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Problems with TouchPad

only thing i know is to replace the pad.

Nov 06, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Touchpad Issues

Yeah i've come across with one of like this before I replaced the touch pad and all ok.

Aug 07, 2006 | Creative Labs Zen Touch MP3 Player

2 Answers

Dropped Creative Zen Micro 5GB

hi look in "Self-help Resources" fro a driver upgrade -see if it works if not look for support good luck

Apr 19, 2006 | Creative Labs Zen Micro MP3 Player

Not finding what you are looking for?
Creative Labs Zen Touch MP3 Player Logo

181 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers


Level 3 Expert

83810 Answers

Brad Brown

Level 3 Expert

17764 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides