Question about Creative Labs Zen Touch MP3 Player

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Touch pad issues

Hi there, i am completly gutted as i dropped my creative labs touch mp3 player..first of all the touchpad wouldnt work at all but now it works but will only scroll down, even scrolling up it goes down, any help would be very much appreciated as im unsure where i could take it to get fixed. I have tried resetting it but this has still not worked. cheers Dei Sinclair

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Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

Posted on Apr 08, 2007

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My wife has an E440 laptop and it does not scroll down! She has to pointer to the scroll on the right and this is a tricky job for her. It has an up and down marking to the right of the touch pad but doesn't seem to work.

Posted on Nov 11, 2011

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Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.

Posted on Jan 23, 2009

Mine just did the same thing and i looked at yours for a solution.The touchpad wudnt scross up but i reset it about ten times then gave it a hard tap on the top left side of it and its working fine!

Posted on Dec 31, 2006

He dei. I have exactly the same problem. I can't remember dropping it but the scroll bar only goes down, and yes scrolling up goes down. I've re-set, re-started it, but can't as it says "are you sure" and it defaults to 'NO'. I can't scroll up to select 'Yes'. I feel your pain brother. No solutions here, only understanding

Posted on Dec 28, 2006

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1 Answer

I have a 5 year old Creative Zen Touch 20GBUSB2.0 TouchPad MP3 Player. The software will not operate on Vista or Windows 7. Can anyone help


Hi,

If the software was released for earlier versions of Windows, then running it on newer versions can cause issues. You can try to use the Windows compability mode to fix the issue. The link below will go over the directions you need to take in order to do this.

How to run older programs

If this does not work, you may want to reach out to Creative Labs Technical support to see if they have an updated version of the software to use.

Regards,
G33k

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Go ahead and get the player replaced - there is obviosuly a hardware issue here.

I stumbled on a knowledge base on the Creative web-site after I had registered the player; maybe this was not available to me previously.
This player has a Reset button sunk into the base. It needs a prod with the end of a paper clip during the boot up. The resultant Recovery menu gives the option to Format the disc which I've done and successfully loaded my music back again. It is now playing very nicely and hopefully will continue to do so.

I hope this info will help others with the same problem. I t appears that the music files can become corrupted very easily.

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you've either knocked an internal connection loose, or the force of the impact damaged the player's mainboard.
you're going to have to either hope Creative still offers repair service for these things, or you're going to have to crack the player open yourself and try to figure out what's wrong.
good luck
please mark the post with a fixya

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call a priest!
take it apart and clean it and make sure everything is alogned or send in for service

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only thing i know is to replace the pad.

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Yeah i've come across with one of like this before I replaced the touch pad and all ok.

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hi http://us.creative.com/support/custsup/services.asp look in "Self-help Resources" fro a driver upgrade -see if it works if not look for support good luck

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