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I find that some of my clothes don't seem to get wet enough to clean them properly. I like to use the pre-wash cycle to wet everything thoroughly then the machine goes through the normal wash cycle and it seems to do a better job. Just an idea.
Don't pause the cycle mid cycle. The machine uses the amount of water it needs to clean the amount of clothes that are in the tub. If you pause it after the first 7 or 8 minutes, you're already past the sensing part of the cycle and likely you won't get more water for the additional clothes.
Also, the clothes don't need to be soaking wet or wet enough to wring out. These new HE machines mix the detergent with water and then spray that detergent solution onto your clothes. Then the clothes against clothes rubbing with that solution already coating the clothes is how the machines clean better! It is a very similar process to when you pretreat your clothes with Shout of Spray and Wash. You spray the clothes and then rub the short against itself. Now the Whirlpool machines are doing this for you!
Clothes will always be wet after a wash but if you are saying that they are soaking wet rather than just damp from a frontloadre like yours then you may have an obstruction in the pump system.. That could be anything from a screen preceding the pump, some obstruction in the pump itself, a pinched or clogged drain line exitting the washer or restrictive flow in your home drain system. A simple check that can be done would be to take the drain line out of the house drain and put it in a barrel. Watch the flow of water when the washer cycles thru a standard wash and see if it appears to be a reasonable level. A trickle would indicate one of the problems I mentioned previously. Have you ever cleaned the drain screen? Those are a few potential issues that could cause your clothes to remain wetter than they should be after a wash cycle. Also, you might try washing a few articles of clothing and then check to see if they are as wet as larger loads when the cycle is complete... Hope these ideas help you identify the cause and are able to resolve your problem...
No. Water level is not user adjustable. The washer will automatically put in the correct amount (about 3 inches in the bottom of the tub) and adjust for load size and type. This level is all that is needed. The reason the clothes are hardly wet at the end of the cycle is due to the high spin speed (compared to almost all top loading machines). If you want to see how wet the clothes really are, pause the machine mid cycle and the door will unlock and you can see, or select a "no spin" option and see at the end of that cycle. You will use about 12 gallons of water for a large load, vs. about 45 for a top loading machine, so remember to adjust your soap and fabric softener use accordingly. ( one tablespoon detergent and one teaspoon fabric softener maximum per load)
If the pump is clogged and can't release all the water it won't go into final high spin. Remove lower cover and locate coin catch and unscrew it. Water will come out, so be ready. If it's full of stuff, this is probably the problem.
It sounds like your water discharge pump is either clogged or not working to full capacity. You can check this by looking at or feeling your discharge hose during drain and spin to see if the water is actually draing fast or just dribblig. If this is the problem then call a teck or change the pump yourself. If you do it yourself please unplug your unit before working on it. I hope this helps you.